CAROLINE DESORMIERS

Calgary, AB 403-***-**** ac0f8v@r.postjobfree.com

HIGHLIGHTS OF SKILLS

Exceptional customer service skills demonstrated with over 15 years’ experience in telecommunications service

Excellent supervision and training abilities; confidently motivates, mobilizes, and coaches others to meet high performance standards

Efficient ability to learn new processes and apply them to job related situations

Able to meet tight deadlines and cope with rapidly changing environment and yield maximum results when working individually or as a team member

Strong ability to plan, organize and resolve complex issues to enhance customer satisfaction

WORK EXPERIENCE

Volunteer Dec 2015- Present

Cross Pointe Fellowship, Calgary, AB

Porter the elderly at Vernon Fanning Centre and Beaver dam lodge to and from venue of meeting

Responsible for signing residents in and out of the meeting

Keep residents engaged during the meeting

Telephone Operator/Supervisor 2000- 2015

Compage Communications Groups Ltd, Edmonton, AB

Provided premium customer service for numerous types of business such as City of Edmonton building maintenance, doctors’ offices, veterinary Clinics, lawyers and realtors

Successfully dispatched and relayed to the appropriate on call person

Effectively trained and supervised staff in order to ensure company success

Professionally attended to phone lines with Cisco phone systems

Home School Teacher 1996- 2011

Edmonton, AB

Taught grade 1 to 12 through Okotoks Centre for Learning

Maintained all students records, complying with all laws and reporting procedures

Provided necessary homework and extracurricular activities to help enhance the day’s lesson

EDUCATION

Grade 12

Edmonton, AB

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