Mid-Senior Management

Jay P. LaMie

*********@*******.*** Germantown, TN Mobile: 817-***-****

General Manager, Operations

Accomplished, versatile and recognized Logistics and Operations Executive with 20+ years of experience leveraging proactive leadership philosophy to successfully define and execute intermediate and long-term business plans. Demonstrated change agent with a proven ability to guide large-scale logistical strategies and cultivate lean environments. Recognized for talent fostering collaboration, driving efficiency, and culture. Record of deftly aligning operations with corporate direction by efficiently leveraging and coordinating available resources. Trustworthy with servant leadership style.

Areas of Expertise:

3PL, Supply Chain, Warehouse Management, Workforce Leadership, Strategic Planning& Analysis, Budgeting, Process Improvement, Inventory Management, Technology, Client Relations, WMS, Red Prairie, Project Management, Distribution, Lean Type Costs Reduction, ISO 9001, Medical Distribution, Presentations, Light Manufacturing, Organizational Development, Continuous Improvement, Regulations & Compliance, Vendor Management, Military

PROFESSIONAL EXPERIENCE

syncreon, Inc, North American Technology

General MANAGER - Olive Branch, MS (Memphis) Nov 2016- Apr 2017

Lead high-volume, fast-paced operations for multi-client facility, including start-up of Returns, Test and Repair and Distribution. Clients include NCR, Lexmark and dyson. Report to Regional Director of Operations. Direct team, including 15 exempt operations managers and supervisors with 200+ employees on a multi-shift schedule utilizing 620k sq.ft. warehouse. Responsible for P&L, customer service, production, HR, quality, inventory, maintenance, EH&S and security. Conduct Business Reviews.

Improved EBITA monthly average from 12% to 18% in 3 months

Drove customer satisfaction by implementing actions to improve inventory accuracy and on-time receiving SLA

Fostered culture change through team building, adding levels of communication and internal promotions

Implemented hiring plan to generate labor efficiencies through reduction of temporary labor force

Genco

A FedEx Company, 3PL

General MANAGER - Memphis, TN April 2016 to November 2016

Lead high-volume, fast paced operations for AT&T’s U-verse equipment regional Returns Center. Report to Managing Director of Operations. Direct team, including 20 exempt operations managers and supervisors with 500+ employees on a 24/5 schedule utilizing 200k sq.ft. warehouse. Responsible for P&L, customer service, production, HR, quality, inventory, maintenance, EH&S and security. Use Red Prairie WMS for process and inventory control. Conduct Quarterly Business Reviews.

Exceeded operation income target for fiscal year by 13%

Fostered culture change by engaging in regular, realistic communication and team building

Lead facility closure due to contract expiration and supply-chain consolidation

Assistant General Manager - Memphis, TN October 2015 to April 2016

Provided assistance, and advised, the GM with P&L performance of Receiving, Inventory, Refurbishment and special projects. Lead, directed, and coached team of 3 Operations Managers with 9 supervisors and 400 employees.

Implemented LEAN improvements that increased profitability by 8% in 5 months

Guided team to make process changes that improved inventory accuracy by 5%

Identified and created needed metrics and reporting to measure and track performance

Trained management staff in uses and capabilities of the WMS system to enhance effectiveness

Promoted to GM after 6 months in role

Operations MANAGER – Fort Worth, TX 2006 to 2015

Provided robust, well-rounded logistical and tactical leadership for ATT Mobility Returns Center for multiple departments including Logistics Support, Inventory Control and Returns Operations Management. Fast-paced, high volume environment. Directed, mentored, and motivated team of 8 supervisors and more than 100 employees. Combined oversight for all aspects of operations in a 640k sq. ft. warehouse. Connected and engaged with customers to provide best in class service. Steered operations to minimize costs while promoting efficiency and productivity.

Logistics Support Manager (3 years)

Full P&L responsibility - Spurred 124% year-over-year increase in revenue generation during FY13 – FY15, capturing $0.8M in total revenue

Directly responsible for all warehouse support operations: Dock receiving, replenishment, distribution, raw materials, space allocation and intra-departmental coordination among the leadership teams

Initiated steps which reduced customer’s EOY working capital by $2.4M

Garnered recognition for key activities resulting in safety related Facility of the Year award

Managed multiple contract vendors responsible for WIP reduction

Inventory Control Manager (3 years)

Oversaw $45M customer and $18M company-owned assets, performed ABC cycle counting and daily validations

Advised and collaborated with Materials Management to reduce inventory on hand value by 25%

Implemented processes that reduced shrink 127% and increased accuracy to 99.98%

Appointed to role after successes as Support Manager where I built the IC team from the ground up

Returns Manager (3 years)

Full P&L responsibility of high volume, fast paced receiving department processing 25k returns/day

Implemented LEAN initiatives that resulted in an 8% increase in productivity and profitability

Planned and organized tactical start up of new business opportunities generating additional $400k revenue

Devised and granted approval of more than 10 SOW or contractual changes-scope creep avoidance

Operations SUPERVISOR – Fort Worth, TX 2001 - 2006

Held several roles: Distribution Supervisor, Replenishment Supervisor and Packaging Supervisor for ATT Mobility RDC and co-pack operations. Was responsible for day-to-day planning, hiring, and training, coaching, evaluating, monitoring cost and enforcing company policies. Supervised 15-35 hourly direct reports including team leads, order pickers, packers, shippers, MHE operators, receivers, planners, analysts and clerks.

Simultaneously improved productivity by 20%, on-time shipping and order accuracy to 99.80% while reducing OT by 46% on the 2nd shift distribution operation

Successfully managed 970k sq. ft. warehouse space (multi-site) containing 19,000 pallet, 900 pick locations and 1,200 SKUs when capacity exceeded 90% while ensuring 4th quarter order fulfillment rate of 99.95%

Coordinated with client the reduction of material POs and packaging materials by 15%. Improved material availability and accuracy resulting in more output to meet demand and customer satisfaction

ADDITIONAL EXPERIENCE

Interim General Manager at GlascoSmithKline Mid-West Distribution Center, Memphis TN 08/2016 to 11/2016

United States Marine Corps, Gunnery Sergeant (Retired) 2001

EDUCATION

Bachelor Degree Business Administration

Northwood University

Completed more than 500 hours of Management and Leadership Training

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