Customer Service Sales
Resume:
Orlando, FL *****
E-mail: *******@*****.***
Phone: 904-***-****
EDUCATION Masters in Hospitality Management Aug 2015 May 2017 Bachelors in Business Management Aug 2005 May 2009 University of Central Florida
GPA: 4.0
Additional Certification: Event Planning Certificate University of North Florida
GPA: 3.5
WORK
EXPERIENCE
Residence Inn by Marriott July 2016 Present
Seaworld Parks and Entertainment Jan 2016 May 2016 Enterprise Car Sales July 2014 August 2015
Front Desk Agent
Register and process guests and their assigned rooms Communicate with hotel staff on the status of guest rooms Up-sell guest rooms and promoting hotel service
Train new employees on the front desk operations
Ensure guests are up to date on payment on a weekly basis Operate the hotel switchboard and provide pertinent information to all guests Handle guest complaints as necessary to ensure an enjoyable stay Assistant Supervisor
In charge of employee development for 30 employees Responsible for making the schedule and assigning tasks to employees Executed private company events in the Expedition Cafe restaurant Attended leadership development seminars on a weekly basis with the Human Resource department
Inventory and Logistics Coordinator
Monitored an Inventory of 150 cars and assisted with purchasing new vehicles from both rental fleet and auctions
Responsible for coordinating the reconditioning of purchased vehicles through certification and body work
In charge of creating daily reports showing the location and status of each vehicle in the reconditioning process
Managed on-site vendors by creating daily tasks for 15 employees Responsible for managing the website by uploading photos of vehicles and keeping all information up to date
Followed up with all customer concerns after the purchase of a vehicle Heather Kalin
Heather Kalin 1
Enterprise Holdings July 2012 July 2014
H & A Event Planning July 2011 July 2013
Flaire Weddings and Events July 2010 October 2011 Management Trainee
Assisted in managing daily rental activities including car preparation, fleet management and customer service
Managed the logistics of running a branch with 250 cars Worked with corporations in the area to develop new business and maintain relationships with current accounts
Responsible for keeping customers up to date on payments and making sure the branch was profitable
Acted as a liaison between insurance companies, body shops, dealerships and customers
Owner
Coordinated and executed the details of tailor made events including weddings, birthdays and corporate events
Researched venues and materials needed to execute event design Created personalized timelines and budgets and ensured that they were adhered to Held weekly meetings with clients and provided updates on a daily basis Managed correspondence between caterers, photographers, florists, and other professionals
Foresaw problems and addressed each in a timely manner Wedding Planning Assistant
Assisted with design implementation and execution of events ranging from 20 to 400 people all over the Northeast Florida and Georgia area Helped out on the day of the event with set-up, clean up, and vendor correspondence Organized and ran booths at both bridal and trade shows Kept the website up to date by submitting blogs and articles QUALIFICATIONS Six years of experience in the customer service and sales industry Reliable professional, committed to top quality work Excellent communication and inter-personal skills
Superb organizational skills
Proven leader in both work and volunteer settings
Outstanding ability to meet deadlines and work well under high-stress situations. INTERESTS Relay For Life-Team Caption, Cancer Survivor Theta Alpha Christian Sorority-Chapter Co-Founder, Secretary, and Social Chair University of North Florida Dance and Cheer Team- Member for 3 years Chet’s Creek Church High school Dance team- Director Chet’s Creek Church Greeting Team- Director
Community Service-Missions work in Haiti South Africa and Thailand, New York City and Miami, Daniel Memorial Ministry, Builders Care, Habijax, IMPACT Jax REFERENCES References available upon request.
Heather Kalin 2
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