Project Manager Management
Resume:
George H. Walker, Jr.
Morrisville, Pennsylvania *9067
H215-337-8280 C215-327-3740 • *********@*******.***
IT Project Management
Multifaceted technical career with 20-year track record of innovation and success
A dedicated, efficient and enthusiastic certified Project Management Professional (PMP) who has experience in all features of project administration beginning from the bid stage and presentation through to the completion, including design, acquisition, technical, and management as well as analyses, problem resolution, and debugging. Well organized and able to multi-task, has an energetic desire to excel against demanding client expectations, and is more than willing to take charge of the end-to-end conveyance of the project lifecycle. An expert at gathering and analyzing facts, drawing conclusions, defining issues, and recommending solutions. Excellent presentation, communication, collaboration, and interpersonal skills.
Core Competencies:
Project Administration/Management
Strategic Business Planning
Systems Development
Executive Presentations
System Development Life Cycle
Process Redesign/Change Management
Relationship Construction/Maintenance
Problem Resolution
Staff Training & Leadership
Project Management Life Cycle
Professional Experience
Princeton University, Princeton, New Jersey
Project Administrator, 6/2016 – Present
Collaborate with Princeton University’s Office of the Dean of Faculty and Office of Information Technology’s (OIT) Custom Solutions, and Integration team on the execution of a new academic recruiting application. Align and supervise project strategy, timeline, and budget. Created and executed test plans. Maintained all documents on the DOF SharePoint site.
Key Achievements:
Author, record, and implement innovative and specific analysis operations resulting in a higher quality hiring tool.
Collaborate and design mentoring materials to include Quick Reference Cards and eight training videos to strengthen training.
Schedule meetings for the team and ensure that a location is available, authoring notations during the meeting.
Create and sustain an action item log to accurately track issues and items for project.
Deliver timely and consistent reports to the executive committee, advisory committee, and consulting partners.
University of Pennsylvania, Philadelphia, Pennsylvania
IT Project Manager, 1/2015 – 4/2016
Engineered, executed, and deployed Contactless Chip in partnership with the Director of the Penn Card office. Functioned as Project Manager for the new Point of Sale projects for Wharton Printing, Penn Dinning, Penn Student Agency, and Penn Arboretum. Facilitated and mentored managers in the utilization of Back Office operations within the new Sequoia Quad Point POS system.
Key Achievements:
Coordinated and spearheaded 14 re-carding functions through the entire campus culminating in the re-carding of 90% of Students, Faculty, and Staff within 8 months.
Operated all functions of Penn Cards using knowledge and technical skills to deliver excellent customer services.
Designed a tool for management of project documentation and organization of all documents. Authored documentation including: Meeting Agenda design, Meeting Minutes schematic, Test Plans for Sequoia Back Office and Sherpa Back
Office, QuadPoint mentoring information, QuadPoint System data, QuadPoint Deployment strategies, and Penn Card Creation. Maintained all documentation on the Penn Card SharePoint site.
Project Management Institute, Newtown Square, Pennsylvania
Project Manager, 6/2014 – 10/2014
Oversaw the execution of a Microsoft Dynamics CRM/ERP enhancement from Version 2011 to Version 2013. Created Project Initiation Documents, designed Business Case, Resource Plan, and CRM/ERP Roadmap.
Key Achievements:
Coordinated with supplier and other internal technical support to initiate CRM Version 2013 analysis environment while formulating capital with Business Analysts.
Triaged tasks that had been backlogged from prior CRM/ERP execution phase in cooperation with the business units.
21st Century Media, Fairless Hills, Pennsylvania
Brainworks CRM Project Manager, 11/2012 – 4/2014
Facilitated and guided CRM project successfully. Conducted an organization-wide Brainworks CRM execution for 21st Century Media, functioning as the CRM Project Manager. Compiled resources, performed production system set-ups, supplied system support, analysis, problem tracking and resolution, conducted upgrade requests, and mentored managers throughout the company. Served as system administrator for both the Brainworks AR Version and the CRM Web Version.
Key Achievements:
Functioned as the liaison between third party suppliers and business operations while also providing on-call assistance.
Authored user friendly Data Mining Custom Reports, Templates, and User Documentation for sales staff and managers.
Supplied guidelines information for new Reporting Widgets and conducted system enhancement analysis.
ADDITIONAL EXPERIENCE
Sykes/ICT Group, Newtown, Pennsylvania
Project Manager Internal Systems, 2008 – 2012
Sykes is a large, multi-national company serving clients with over 18,000 sales and service representatives in over 40 operation centers worldwide offering delivery of end to end customer sales, service and marketing technology.
Key Achievements:
Led the vendor selection process and collaborated with IT Management, Sales Management, Sales Personnel, DBA’s, and Desktop Support to ensure successful implementation of Microsoft Dynamics CRM application.
Partnered with third party vendor and internal IT personnel to set up ImageLink, a new Accounts Payable invoice processing system. This system automated the invoice approval process.
Project managed the Solomon Finance Application upgrade from versions 6.5 to version 7.0.
Keane Inc., Princeton, New Jersey
Keane is a US-based midsize consulting company that offers a broad range of Application, Infrastructure and Business Process Outsourcing Services. Spent 11 years working on various Morgan Stanley assignments.
Morgan Stanley Cost Allocations Project Leader, 2002 – 2008
Morgan Stanley Futures and Options, 2000 – 2002
Morgan Stanley Position Services, 1997 – 2000
Technical Proficiencies
IBM MVS • Natural • COBOL II • CICS
SharePoint • TSO / ISPF • ADABAS • SDLC • PMLC • Visio • Documentum (10 + years at Morgan Stanley)
JCL • SQL • Microsoft Dynamics CRM/ERP • Image Link • Microsoft Office
Brainworks CRM • BlackBoard Transact • Business Objects • Liquid Planner
Education and Credentials
Specialized Associate Degree with Honors
Pennco Tech, Bristol, Pennsylvania
Certifications
Certified Project Management Professional
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