Customer Service Manager
Resume:
Tamara Fleurose
Brooklyn Ny *****
********@***.***
March 06, 2017
Dear Hiring Manager,
I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Sincerely,
Tamara Fleurose
Tamara Fleurose
Mar 2017 - Present
05/ 2011Feb 2011
September 4 2002 to June 17 2006
9/3/2008 to 6/20/10
Tamara Fleurose
45 Ocean Ave Brooklyn Ny 11225
646-***-**** • ********@***.***
Objective
● Seeking to work and grow with a company where I can utilized my tools and my skills Key Qualifications
● Awarded Employee of the month for consistently rating higher then 95% in customer satisfaction
● Successfully implemented new customer service strategies as directed by management Work Experience
W Union Square Hotel
Welcome Desk Agent
● Handling several tasks simultaneously including juggling multiple phone lines.
● Ensured availability of stationary supplies in the office by implementing a new inventory.
● Assisting guest with the check-in and check-out process
● Posting payments to all guest folios
● Manage wake up calls
● Review accounts and charges during check-out
Hotel Pennsylvania
Front Desk Agent
● Cashier posting payments to all guest folios making sure all payment forms are being processed.
● Assist with check-in and check- out
● Making reservations for groups and business clients and leisure
● Answering multiple incoming calls while transferring to correct department Education
<Your Degree>
George Wingate Highschool
● Graduated with high school diploma
Medgar College
Business
● Graduated with associate degree
References
Available upon request.
Objective
Contact this candidate