JAMES JOSEPH SMITH II

Fairmont, WV *****

Phone: 304-***-****

ac0f5o@r.postjobfree.com

Summery:

Network administrator, system engineer, audio/video specialist, security specialist, and customer service professional offering in-depth understanding of IT infrastructure areas, particularly IT network integration. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting and closing projects exceeding expectations while watching the bottom line. Top Secret Clearance. Military Tax Credit ID: 23957.

Accomplishments:

• Maintained 98% uptime during Operation Team Spirit in four years straight while on active duty.

• Network and system administrator for approximately two years on the BISA program at multiple bases and forward operating bases while in Iraq during Operation Iraqi Freedom.

• Calibrated and repaired over two hundred AN/WSN IMU gyroscopes for the US and British navies

• Uninstall and Install navigational and weapons systems aboard five US Naval vessels in record time with zero discrepancies.

• Managed fourteen technical teams of forty-five technicians each for the Dell on Call helpdesk in Chesapeake, VA.

Experience:

Audio Video Specialist

February 2017 – April 2017

APEX Solutions Inc. – CJIS, Clarksburg, WV

Responsible for setup and troubleshooting conference meetings, installation of all equipment associated with the conferences at various remote sites across the United States.

Access Control Specialist

May 2016 – November 2016

GEM Technology International Inc. – CJIS, Clarksburg, WV

Responsible for providing physical security through the management of personnel access to restricted areas and facilities. Monitors alarm systems and Close Circuit Televisions (CCTVs), maintains appropriate automated and manual logs and computer databases. Monitors police patrols, traffic stops, DMV checks, and III checks

Card Management Specialist

July 2015 – May 2016

TeleTech- Morgantown, WV

Customer service for the Bank of America credit card customers. Updated accounts, travel flags, credit line increases, refunded fees and interest, added authorize users and co-applicants, closed out lost or stolen card accounts, and expedited new card shipments. Received multiple customer commendations of excellence.

Administrative Specialist III

February 2014 - February 2015

Fusion Technology LLC – BIMA Clarksburg, WV

Technical biometric watch desk supporting the Department of Defense and the Department of State on the AOD-ABIS Contract. Duties included Enrollment verification, EFT repair, communications with world-wide locations, verification of revocations of individuals, and customer service responsibilities.

Administrative Specialist III/Card Management Technician II/ Field Service Engineer III

June 2006 - February 2014

Ideal Innovations Inc. – BIMA, Clarksburg, WV and Camp Slayer, Iraq

Technical biometric watch desk supporting the Department of Defense and the Department of State on the AOD-ABIS Contract. Duties included Enrollment verification, EFT repair, communications with world-wide locations, verification of revocations of individuals, and customer service responsibilities. Network and system administration supporting the Department of Defense and the Department of State on the BISA Contract. Duties included Enrollment verification, EFT repair, communications with Clarksburg, WV, verification of revocations of individuals, backup administration, hardware support, and customer service responsibilities that included training, biometric enrollments, and security issues.

Education:

Technical Degree - Network Administration, 2000

America's Computer Training Source - Virginia Beach VA.

Civilian Training and Certifications:

COMVAULT Backup Administration, 2011

COMVAULT Backup Solutions - Houston, TX, USA

DELL Technical Support - 2005

DELL Corporation - Chesapeake, VA, USA

MIL SPEC/FIBER OPTIC Connector Certification - 2004

ANTEON - Chesapeake, VA, USA

AN/WSN 2, 2A, and 5 IMU Gyroscope Calibration and Repair - 2002

WR Systems - Norfolk, VA, USA

DSL/ISDN Communications -2001

Verizon Communications - Norfolk, VA, USA

MCSE and A+ Certifications - 2000

Microsoft and Comp TIA - Virginia Beach, VA, USA

Military Training:

AEGIS Datalink communications - 1992

United States Navy -Mare Island, CA, USA

Technical Instructor Certification - 1990

United States Navy - San Diego, CA, USA

Anti-Submarine Warfare Operations Technician - 1985

United States Navy - Virginia Beach, VA, USA

Datalink Communications Technician - 1983

United States Navy -Mare Island, CA, USA

Data Systems Technician - 1982

United States Navy -Mare Island, CA, USA

Electronics Technician - 1981

United States Navy -Orlando, FL, USA

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