Customer Service Professional Experience

MARICEL BELMONTE TAROG

*** **** ****** ******, **** Family Village, Bagumbayan, Taguig City 1634

099*-******* ● (02)518-8791 ***********@******.***

OBJECTIVE

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with other people.

HIGHLIGHTS OF QUALIFICATION

A motivated, flexible and result-oriented individual

Ability to work effectively as an individual or as part of a team

Dedicated into accomplishing whatever task is at hand

Willing to learn and acquire new knowledge and skills and a fast learner

PROFESSIONAL EXPERIENCE

Senior Process Associate September 2013 – November 2014

TATA Consultancy Services, Accralaw Tower, BGC Taguig City

(Australian Energy Account)

Guides clients through collection process

Providing information and support to clients experiencing financial hardship

Negotiating payment arrangement

Tech Support Representative July 2010 – March 2013

West Contact Services, Exportbank Chino Roces, Makati

( Cable and Internet Account)

Help customers to determine and resolve connection or line problems with their cable and/or digital converters using Comcast equipment.

Provides excellent customer service by not just helping customers resolve their issue but to give exceptional customer experience over the phone.

Tech Support Representative Mar 2008 – July 2010

West Contact Services, Exportbank Chino Roces, Makati

(Telco Account)

Assist customers with their mobile phone subscriptions e.g. billing details, payment terms for prepay and post pay customers.

Walk customer through on how to troubleshoot mobile phone issues e.g. roaming and voice/ messaging issues.

Provides excellent customer service by not just helping customers resolve their issue but to give exceptional customer experience over the phone

Tech Support Representative Mar 2006 – Jan 2008

ePLDT Ventus, Libertad, Mandaluyong

(Cable and Digital TV)

Helped customers how to troubleshoot receivers, cables, dish network remote

Determines proper television output to feed the channels from dish network

Resolved customer issues with their television, cable, & receiver

Segment Producer / Researcher / Writer Sept 2004 – Oct 2005

ABS-CBN Regional Network Group, Naga City

Researches, produces and writes elemental stories about people, places, events, etc. as requested and paid for by the clients for entertainment and media marketing.

EDUCATIONAL BACKGROUND

2000 - 2004 Bicol University, College of Arts and Letters Legazpi, Albay

Bachelor in Communication Arts

1996 - 2000 Sta Monica Academy Baao, Camarines Sur

High School

PERSONAL INFORMATION

Birthdate: January 21, 1983

Gender: Female

Civil Status: Married

Language: Tagalog, English

Citizenship: Filipino

TIN: 05-0745996-3

SSS: 236-585-069

REFERENCES

Jean B. Frilles, HR Supervisor

Loanworks Technologies, 1501A One Corporate Centre, J.Vargas St. Ortigas, Pasig City

Mobile 091*-*******

Julie Ann P. Osial, Customer Support Executive

Thomson Reuters, McKinley Hill Taguig City

Mobile 091*-*******

Kristina Bernadette S. Ballesteros, Quality Manager Advisor

Affinion International Philippines, 20th Flr, Net Square Bldg, 28th cor. 3rd, BGC, Taguig

Mobile 090*-*******

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