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Customer Service Manager

Ocala, Florida, United States
May 21, 2017

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Senior Lead Directional Driller

10+ years experienced Lead Directional Driller drilling in the Bakken and Three Forks formations of North Dakota. Worked with Hess, Continental Resources, Petro-Hunt, HRC Operations, XTO, Enerplus, QEP, Newfield, BP, Conoco Phillips, Hunt Oil, Whiting Oil and Halliburton special projects division.

Skilled in training of health, safety and environmental policies and procedures to ensure they are accurately implemented at field locations. Possess wide-ranging cross functional expertise including warehouse reorganization, team development, operational management as well as ten years’ customer service experience. Skills include a strong attention to detail, effective decision making abilities as well as capable of optimizing work forces for cost saving and efficient operations.

Innovative, adaptable and a strong communicator, generates optimal results with a positive work ethic, energy and desire to continually deliver desired results

Core Competencies

Team leaderships and team development expertise

Positive work ethic with a "can-do" attitude

Capable of working autonomously and as part of a team

Skilled at nurturing and managing relationships

Adept at managing multi-skilled workforces

Proven Coaching abilities

Possesses excellent organisational and multitasking skills

Effective interpersonal and communication skills

Conflict resolution and problem-solving capabilities

Highly motivated, ambitious and results driven

Employment History

BD Falcon Consulting Services 2006-Present

Halliburton/Sperry Drilling Services

Halliburton is one of the world's largest providers of products and services to the energy industry, with more than 80,000 employees in approximately 80 countries.

Directional Drilling Team Leader

Conducted all business activities and requirements according to Halliburton policies, providing advice and direction to external customers and third-party well site personnel

Instructed, supervised and mentored junior field engineers on wellsite procedures

Provided advice and design support on downhole drilling tool assemblies including drill bit selection, drill motor specs and stabilizer placement

Executed drilling program per drilling company guidelines

Documented daily wellsite activities for invoicing and resolution to any possible billing and daily activity disputes

Troubleshooted and identified down hole problems

Delivered quick and accurate decisions in a high paced environment

Integrity Windows and Doors

At Integrity from Marvin, we didn’t join the fiberglass window and door industry, we pioneered it. 2004 - 2006 Warehouse Supervisor

Oversaw development and training of 32 across 3 shifts

Conducted semi-annual performance reviews and wage adjustments

Oversaw hiring, disciplinary and termination issues

Advised on budget and personnel requirements

Monitored all incoming shipments and processed required paperwork

Managed extensive warehouse reorganization

Ensured continuous process and procedure reviews

Implemented, improved, identified safety, quality, training and manufacturing improvements and goals

Trained extensively in health, safety and environmental standards

Ensured positive working environment between departments

Transportation Security Administration 2002 - 2004

Lead Transportation Security Screener

Team lead of 8-12 screeners, directing, identifying, distributing and managing daily workloads

Liaised between security screeners and management to circumvent problems and improve results

Advised and ensured correct working procedures

Resolved customer complaints effectively and professionally


Customer Service / Inside Sales

Magnum Logistics and LTL Company

Logistics Coordinator

Grace Drilling Company

Drilling Operations Supervisor / Roughneck

Tractor Supply Company

Warehouse/Assistant Manager Trainee


Minnesota State University, Moorhead, MN.

Bachelor of Science in Finance

Certifications & Training

DuPont Stop for Supervisors

Dale Carnegie: How to Win Friends and Influence People

PEC Safety Training- Safe Land Training


Computer Skills. MS Office Applications Word, Excel, Outlook

LTL Trucking experience

Forklift certified - OHSA

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