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Reymar Paro Millena

Andrea Homes Subdivision, Panabo City, Davao Del Norte 8105, Philippines Mobile: +639********* ac0eyb@r.postjobfree.com

Professional Summary

IT Technical Support adept at resolving Computer Hardware, Software, and Network issues. Critical thinker who addresses customer support issues quickly and consistently exceeds performance standards. Level-headed and calm in stressful situation. Skills

HTML/5

CSS – Cascading Style Sheet

PHP

Code Igniter

MySQL

Computer Hardware Troubleshooting

Software Installation and Configuration

Computer System Assembly and

Disassembly

Local Area Network Proficient

Windows Based Server Maintenance

Network Configuration and Support

Fast Learner

Quality focused

Work History

EDP – Information Technology Staff, April 03, 2013 to February 10, 2017 Far East Noble House, Inc. – Gaisano Panabo Branch – Panabo, Davao Region, Philippines

Installed software, modified and repaired hardware and resolve technical issues.

Provide base level IT support to non-technical personnel within the business.

Managed call flow and responded to technical support needs of customer.

Resolved customer issues in clear, courteous and straightforward manner.

Demonstrate professionalism and courtesy with customer at all times.

Identified and solve technical issues with a variety of diagnostic tools.

Researched, troubleshot and resolved complex problems independently.

Compiled and accurately entered electronic data.

Built and provide basic end-user troubleshooting and desktop support on Windows Systems.

Monitor and maintain Windows based computer systems. Including Point of Sales, POS Printers, Drives, and other peripheral equipment.

Performs Data backup of Point of Sales and Windows based Servers.

Computer hardware, Point of Sale, and Software troubleshooting.

Monitoring regular systems backups and performing routine troubleshooting.

Point of Sales Configuration and Installation.

Installing new systems, upgrade systems, configuration, in various departments.

Establishes monitors and maintains inventories of equipment and other items required for daily operation.

Network installation and cabling.

Assists on site or remote staff and users to solve computer related problems, such as malfunctions and system problems.

Education

Bachelor of Science: Education, 2016 (Unit Earner) North Davao Colleges – New Visayas, Panabo City, Davao Del Norte, Philippines Bachelor of Science: Information Technology, 2012

Davao Del Norte State College – New Visayas, Panabo City, Davao Del Norte, Philippines Secondary Education, 2007

Panabo Christian School – San Francisco, Panabo City, Davao Del Norte, Philippines Primary Education, 2003

Rizal Elementary School - San Francisco, Panabo City, Davao Del Norte, Philippines Seminar Attended

Customer Service Excellence Seminar – October 07, 2013 Gaisano Grand Group of Companies

Values Formation and Integration Workshop – October 08, 2013 Gaisano Grand Group of Companies

Certification

PC Operation NCII – 2009

TESDA Certification

Computer Hardware Servicing – 2010

TESDA Certification

References

Engr. Leo Balasabas - Store Operations Manager

Far East Noble House, Inc. – Gaisano Panabo Branch – Panabo, Davao Region, Philippines Mobile: +639*********

Mark Sherwin Avelino – EDP – Information Technology Staff Far East Noble House, Inc. – Gaisano Panabo Branch – Panabo, Davao Region, Philippines Mobile: +639*********

Daisy Emperio – Accounting Staff

Far East Noble House, Inc. – Gaisano Panabo Branch – Panabo, Davao Region, Philippines Mobile:

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