Trudy Herdocia

Miami, FL – ***** – 786-***-**** – ac0ep4@r.postjobfree.com

Healthcare Operations Executive

Strategic Partnerships ~ Business Development ~ Project Management

Revenue Cycle Expert

Contract Negotiations

Employee Recruitment

Process Improvement

Staff Orientation & Training

Finance / Decision Support

Policies & Procedures

Budget Administration

Enhanced Patient Service

Business Development

Highly adaptable professional with extensive experience developing, deploying and evaluating systems aimed at improving quality and efficiency.

Relevant financial management and administrative experience guiding teams responsible for admission, registration, receivables and records.

Results-driven professional with 12 years’ experience impacting organizational performance through proper financial management, business development, short / long term strategic planning and project prioritization.

Versatile and commercially astute forward thinker offering a successful career’s experience within a diverse set of challenging disciplines.

Accomplished healthcare operations developer through top-shelf leadership, planning, building and strengthening relationships across functions to drive cohesive operations.

Benchmarks & Milestones

Initiated multiple site / ambulatory surgical, physical therapy center operations with new features to adhere to high-quality service levels. Implemented electronic health record & practice management systems.

Reduced overhead by 25% in first year assuming leadership and improved accounts receivable balance gains by 45%.

Recruited 100% of staff, with training in high-efficiency billing and reporting by streamlining processes.

Improved patient care access by enhancing operating policies, procedures, and organizational structure.

Professional Experience

SPORTS MEDICINE ASSOCIATES OF SOUTH FLORIDA Weston, FL 2014-Present

Chief Operations Officer

Strategically focused detail-driven executive who elicits top performance through staff mentoring, recognition and well-rounded training, possessing a willingness to view problems and recommend solutions from varied perspectives; adept at cross-functional leadership and performance management, steering multi-tiered operational design; talented negotiator with keen cultural awareness.

Client Service: Streamlined operational efficiency across departments and improved patient satisfaction, increased turnaround time and increased revenues.

Project Management: Integral participant in social media marketing development. Built and refined ground-up operations of multiple sites increasing annual revenue by 30%. Consolidated customer support and verification call center. Managed daily activities ensuring peak performance and IT systems reliability; ensured expertly handled coding, billing, collecting, A/R and payment posting.

Beraja Medical Institute Coral Gables, FL 2011-2013

Administrator

Administered organizational-wide project that improved collections by 20 %, recruited doctors and physician assistants, negotiated vendor contracts maintaining strong business partnerships while keeping a healthy bottom-line; managed multi-specialty, medical instruction ambulatory facility with auxiliary surgical center.

Operations Management: Incentivized collections operations to reach peak profitability, curbing expenses. Obtained AAA Accreditations.

AVMED Miami, FL 2010-2011

Claims Operations Supervisor

Assumed responsibility of staff upwards of 50 personnel including two supervisors as a strategic move to gain an insider’s perspective of medical claims industry, to thoroughly understand and learn service operations and know what happens to claims generated by facilities under my operation’s administration, at each phase of the process.

Efficiency & Quality Improvements: Administered data collection and accuracy practices including pre-registration; oversaw planning, testing and implementation of technological upgrades.

Developed guide system enhancement projects and inter-departmental process improvements to Medicare collections and reduced error rates to 1%.

EHR Systems Consultants Miami, FL 2003-2013

V President / Consultant

Directed all aspects of multiple trauma, surgical critical care and burn healthcare divisions; administered facility grants to include oversight of applications process and delegation of funds in compliance with state and federal standards. Drafted and coordinated public relations campaigns expanding market exposure, maintained institutional Fellowship Program, and spearheaded financial responsibility of regulatory compliance.

Efficiency & Quality Improvements: Collaborated across regional administration focused on operations assessment, system alignment, business development and other critical areas for improvement.

Systems Management: Allscripts, NextGen, Greenway, AdvanceMD, eClinicalWorks, Pulse, Athena, to name a few.

Technology Proficiencies

PM /EHR Medical Software:

Operating Systems:

Allscripts, NextGen, E-clinical, Greenway, AdvancedMD, Pulse, Epic, Athena, CareCloud, etc.

Windows 2010-1017, HP OpenView, CC-Mail, Mac software, Backup Software, Microsoft Windows, Exchange.

Education and Certifications

University of Miami, Miami, Florida

Master of Business Administration, Healthcare

University of Nicaragua, Leon, Nicaragua

Bachelor of science, Biology

Affiliations

BONES Society of Florida, Florida Society of Orthopedic Administration

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