Management Marketing

Vinay B. Chandhok

** ***** *****, **** *********, NY 11777 +1-631-***-**** *********@*****.***

Experience and Achievements

Products and Solutions Management: Managed multiple B2B, B2C, user-interactive solution portfolio of products over the decades – in each case leading the product to be recognized market leaders and built the teams to deliver, maintain and grow the same. Implemented customer and market focused product using Agile and Waterfall methodologies or the years to deliver the market share competitive advantage and monitoring adjacent markets. Created the business case, led the solution design to successfully launching platforms and applications in US, Europe and Far Eastern markets. Managed the product life-cycles and successfully navigated customers through technology transitions. Created the process and policies to manage the flows across teams and stake-holder groups for efficiency and results.

Deployment Teams & Business Development: Built multiple objective-driven teams of systems engineering, field marketing organizations over the years with significant revenue, market-share and recognition. In the Asia-Pac drive, we went from insignificant players to market leaders, as measured by Gartner and other dominant analysts. Created the training programs and organizations for both deployment and customer education

Business Operations: Translated business objectives into key KPIs that the teams (individuals and the leaders) could mange to. Managed planning and coordination, budgeting and implementation and created the commounications channels and processes to ensure stake-holders are informed – These practices deliver over 30% revenue growth and expenses indexed to achieved KPIs.

Led multi-discipline on-shore and off-shore teams, leverage technologies and analytics to deliver the objectives of the business and customers alike. Closed opportunities consulting with CxOs around the globe, customizing applications and analytics as required by local markets and business segments.

CRONOLOGICAL EXPERIENCE

Clever Devices (2015 -2017) ITS - Leadership

Managing Director – Systems Engineering and Deployment (Intelligent Transport Solutions (ITS))

Re-structured Systems Engineering and Applications Engineering teams to improve customer delivery efficiency and customer satisfaction.

Instituted policies, check-lists and practices to simulate, pre-test and organize shipments for efficient and staged deployment of solutions.

Invested in company labs and test infrastructure accessible by field engineers to test and resolve issues efficiently.

2016 experienced a 30+% revenue increase with no margin impact (after a 4 year period of flat to declining revenues).

Highest customer satisfaction feedback in the company’s history.

Regional ownership (for deployment teams) increased focus on customer planning and deliverables.

NIKSUN (2012 – 2015) Cyber Security - Management

Director, Product Line Management & Systems Engineering (Cyber Security Solutions)

Expanded and launched NIKSUN’s enterprise data solution to include 3G/4G and IMS wireless service offerings with product content (roadmap) and marketing communications (web pages, targeted sales support material and training and customer interactions.

Added performance management for VoIP and VoLTE to the solution portfolio for Enterprise and Mobility networks.

Re-structured the SE organization to support both North America and Latin American markets and supported the field with region-specific marketing material.

Created a training program for the company and staffed the same with resources to train and certify the technical staff.

NOTE: (Avaya – Nortel – Periphonics (1997 – 2012) Avaya acquired Nortel in 2010; Nortel acquired Periphonics in 2000).

Avaya (2010-2012) Enterprise Solutions - Management

Director, Product Management Interactive Solutions

As a leader of the Interactive Business unit of Nortel, I was incented to transfer the human, business assets and customer base of the Interactive Solutions organization to Avaya.

Drove the acquisition marketing message and product roadmaps to the stake holders within the Nortel customer base and successfully retained our customer base across the transition

Negotiated the product plans, managed multiple SCRUM processes and secured the development resources needed for the same.

Nortel (2006 – 2010)

Leader, Multi-Media Healthcare Incubator Healthcare Solution - Leadership

Identified market opportunity, secured first customer, presented business case and obtained funding to set up an incubator to fast-track a hospital efficiency solution to market.

Managed SCRUM teams and the development process.

Patient Satisfaction feedback showed substantial improvement while delivering over 40% revenue increase for a 800 bed hospital. (Won the CHIMES award presented by the Healthcare Industry).

Managed the marketing messaging, sales training and targeted customer communication to launch the business in a new market.

Nortel (2003 – 2006) Business Development - Leadership

Director, Global Business Development, Interactive Telecom Solutions

Led a combined wireless infrastructure and Interactive Services Business Development drive for market share in the Asian and Far East Markets.

Created value proposition of the combined infrastructure and services thrust within the region, communicated and trained regional Systems and Sales teams, and planned the joint business incentive plans.

Won major customers like Bharti/Airtel, (India), Optus (Australia) and 20+ other accounts, resulting in Gartner and other independent analysts recognizing Nortel with the largest market share in the region.

Deployed the first Hosted Operations Center solution supporting multiple service providers in India and the African region customers.

Nortel (2000 -2003) Wireless, Mobility and Web – Management Director, Product Line Management Mobility Applications & Interactive Solutions

Developed services for the Wireless Network/mobile consumer and Web based offerings.

Packaged service bundles that complemented Nortel Infrastructure.

Added service bundles forr 3rd party mobile network integrators.

The Interactive Solutions business was the only profitable BU in a sea of ‘red’ through the telecom recession, capturing substantial US and European Market share for Wireline and Mobile services.

Periphonics (1997-2000) Telecom - Leadership

Senior Director, Product Line Management, Telecom Interactive Solutions

Created and launched Periphonics Ineractive Solutions into the Telecom vertical, creating the out-bound marketing communication, call center marketing drives for both large financial and telecom businesses, and processes to support the customer responses.

Collaborated with major Service Provider customers like Bell Atlantic, Pac Bell, SBC (Baby Bells) to integrate service solutions in both AIN/IN (Intelligent Networks) and non-IN (SS7) networks to support both Call Center and Business (B2B and B2C) services leveraging Speech Recognition and TTS technologies.

Periphonics captured 15+% of NA Wireline IN Telecom services and expanded offices into Europe and Latin America.

Education

MS - ELECTRICAL ENGINEERING

UNIVERSITY OF BRIDGEPORT, - Bridgeport CT

BS – ELECTRICAL ENGINEERING

CARNEGIE MELLON UNIVERSITY, Pittsburgh PA..

BSc. – (HONORS) IN PHYSICS

BIRLA INSTITUTE OF TECH. & SCIENCES, Pilani, Rajisthan, INDIA

Corporate Leadership training programs at ITT, GEC, Bellcore, Nortel

New technology training at ITT, Bellcore, Nortel, NIKSUN.

LinkedIn Profile: https://www.linkedin.com/in/vinaybc04

COMMUNICATION

External & Business Communications:

Led business and technical consulting roundtable discussions, training sessions with customers for corporate and industry marketing sessions. Created print (web and brochures), time-bound drives, pre and post sales messaging, training and field support marketing drives. Chaired, Co-Chaired and presented in SuperCom, Comsoc and EntNet forums and other overseas forums

Internal Communications and Training Programs:

Designed and communicated training programs for multiple companies and business segments to communicate changes or ensure adequate certification for teams engaging with customers or deploying solutions. Conducted leadership training programs for new managers and consultants engaging with customers.

TECHNICAL & MANAGEMENT EXPERIENCE

People, process and policy creation based on business objectives

Requirements, solution architecture and life-cycle management

Product definition and new product launches

IoT (Internet of Things) Data Analytics and Security - Architecture and Planning to support Business Intelligence.

3G, 4G, LTE, IMS, SS7, RTP, RTCP, SIP, H.323 (along with TDM network and signaling systems) network solutions - Monitoring and Reporting Systems, User Interface designs targeted to user communities. Interactive Solution design, reporting, alarming and billing solutions. Use Scrum for new product enhancements and customer customizations. Lead Six-Sigma teams for process enhancements.

Virtualization and Orchestration to support virtual deployments.

Project and Program Management, MS PowerPoint, Word and Excel

Multi-discipline, geo-dispersed team management

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