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Customer Service Office

Houston, Texas, 77096, United States
May 20, 2017

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Anjanette Palmer

***** ******* **. ***.****, Houston, TX 77096,

Core Objective

Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Hands-on skills in using applications such as MS Office and facilitate daily office operations.

Core Qualifications

Customer Service

Office Maintenance

MS Office basic skills

Office Administrative

Data Entry

Reception Maintenance

Supply Ordering

Handle Mail: USPS<FedEx, UPS

DHS: office support

Professional Experience

Guard Texas, Houston, TX

Security Officer, October 2016 – present

Acts as a receptionist for client facility to control access through the admittance process.

Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

Observes and reports incidents or suspicious activity to client representatives, company management, life/safety personnel.

Prepares logs or reports as required for site; writes and/or types reports and/or enters information in a computer using standard grammar; inspects security control logs and takes action as required.

Provides administrative support, such as answering telephone, taking and delivering messages or transferring calls to voice mail when appropriate personnel are unavailable.

The Hertz Corporation, Houston, TX Bush International Airport

Greeter, June 2016 – August 2016

Greeted every internal and external guest immediately upon entry and departure of a facility.

Maintained the cleanliness, comfort, and overall appearance of assigned area.

Responds to guest inquiries and concerns regarding Kiosks machine promptly with courtesy.

Build relationships by engaging guests and clients in assigned area(s) by conducting authentic, personable conversations.

Maintained current knowledge of the facility procedures and guest-related information including, facility general information, general event information, taxi/transportation assistance, and airport information.

Multnomah County School District, Portland, OR

Nutrition Services Assistant, May 2008 – June 2014

Prepared nutritious, high quality meals to PPS students

Travel to all schools throughout the district

Provided excellent customer service

Cashiering - handled cash transactions with student customers

Handled food in a safe and efficient manner

Maintained a sanitary environment at all times

Multi-task and worked in a fast-paced environment

State of Oregon, Portland, Or

Office Specialist/Receptionist, May 2003-May 2008

Greeted and welcomed guests in person and on phone; answered and directed inquiries to designated department.

Maintained log books, including sign-in/out logs, front desk expenditures, and calls received.

Picked up and sorted daily incoming correspondence and delivered sorted mail to addressees.

Maintained case managers and support staff miscellaneous projects.

Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products.

Manage front office reception area by cleaning and organizing desk and visitor lobby.


Houston Community College, Houston, TX

Portland Community College, Portland, OR

Awards and Honors

Received Employee Award for excellent Customer Service

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