Information Systems Desktop Support

Christian Reistad

Cape Coral, Florida ***** 701-***-**** *********.*******@*****.*** https://www.linkedin.com/in/christian-reistad-42574292/

Management Information Systems Specialist

Recent graduate with a bachelor’s degree in Management Information Systems from Minot State University College of Business. Successfully navigate academic projects and other advanced coursework in Management Information Systems. Train staff and educate them on the end-use of the product. Design comprehensive server set-ups and build them to project specifications.

Areas of Expertise

CompTIA A+ & Network+

Advanced Problem Solving

Data Analysis & Reporting

Project Team Leadership

Collaboration Software

Automotive Repair

Server Set-Up & Design

Networking

Windows Server 2003-2012

Five (5) years IT experience

System Development Life Cycle

VoIP

Wireless Technologies

Desktop Support

Hyper-V

Active Directory

EDUCATION

Bachelor of Science in Management Information Systems Minot State University, Minot, ND, 2015

Certificate in Web Design; Concentration in Computer Science

COURSEWORK & PROJECTS

BIT470 – Projects in MIS; BIT453 – Systems Analysis & Design; BIT440 – Enterprise Architecture; BIT385 – Technology Management; BIT370 – Technology Management; CSCI340 – Local Area Networks; BIT312 – Collaborative Computing

EXPERIENCE HIGHLIGHTS

CONFIDENTIAL, January 2011 – Present

Personal IT Repair & Maintenance; Personal Automotive Repair

Champion several IT repair and routine maintenance projects for a variety of different clients. Additionally provide clients with automotive repairs and maintenance for their personal vehicles.

Key Accomplishments:

Deploy advanced problem solving techniques to quickly root cause and eliminate the source of IT problems.

Diagnose and formulate a strategy to accurately repair the underlying cause of the client’s automotive problems.

AIR CRITICAL CARE LLC, Punta Gorda, FL, October 2015 – January 2016

Desktop Support Technician; Automotive Repair Assistant

Successfully supported all desktop repair, installations, and custom configurations. Served as an Automotive Repair Assistant, completing small tasks and learning a variety of automotive repair skills from advanced technicians.

Key Accomplishments:

Customized desktops to the end-users specifications and improved their overall speed and functionality.

BURGER KING DAKOTA SQUARE, Minot, ND, June 2005 – July 2015

Shift Manager

Directed the daily operations of the shift including all operational employees throughout the restaurant. Scheduled employees based on forecasted demand and past sales history/performance. Orchestrated the smooth flow of food to the customer.

Key Accomplishments:

Efficiently scheduled staff for the shift, which virtually eliminated overtime and improved productivity significantly.

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