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banking, clerical, accounts payable, receptionist

Middle Grove, New York, 12850, United States
May 20, 2017

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**** ***** ** ****** *****, NY *2850



A professional with many years of diverse employment requiring significant training, operational leadership, and on-line systems expertise. Recognized as a people person who enjoys customer contact and problem-solving/resolution, is extremely flexible and embraces a busy environment with complex assignments. Also is attentive to details, extremely accurate and possesses exceptional organizational skills.


Trained multitude of employees on various Microsoft computer applications throughout banking career.


Have used many different types of software packages inclusive of Power Point, Word, Excel, Outlook, Microsoft Office was priority in most positions.



Accounts Payable Clerk; New Country Motor Cars Corp, Saratoga Spgs., NY Duties include: Receptionist guiding visitors and vendors to appropriate areas, Processing check requests for payment at various New Country Car Dealerships, Meeting tight deadlines for payment of various requests, Following up on multitude of email received throughout the day.


Receptionist/Patient Account Clerk, Saratoga Rehab, Ballston Spa, NY

Duties include: Answer phones, type letters for Administrator, update policy/procedure manual, update data on MDS site (Sigma Care), handle updating on residents admissions and discharges, filing, and any other duties that departments throughout the building needed help with. I was the go to person when a job needed to be completed ASAP, screening and guiding vendors to appropriate departments, labeling clothing for the residents, rearranging floral arrangements to be distributed throughout the facility, accepting applications for employment and getting completed apps to the appropriate departments.


Receptionist/Patient Account Clerk, Saratoga County Maplewood Manor, Ballston Spa, NY

Duties Include: Answer Phones, type letters for various departments, update data on MDS (Sigma Care), handle updating on residents admissions and discharges, filing, updating and posting purchases, deposits and other billing to the residents accounts, any other job that administration needed completion for. The facility was sold to Saratoga Rehab and I went full time for the business in 02/15.


DMV Clerk, Saratoga County, Clifton Park, NY

Duties included: complete customer service resolving drivers’ license issues and registration renewals, handling large amounts of cash requiring proof of cash drawer at end of day. Answering a minimum of 3 phone lines incoming with customer issues and quick resolution of customer questions. Help coworkers complete customer transactions, guide customers with issues to appropriated departments when not able to assist them. Code and prepare car dealership paperwork for processing. Compiling data and paperwork into a file to be verified and audited by a supervisor the following day.


Customer Service Rep, Saratoga National Bank, Saratoga Spgs., NY

Duties included: customer service via phone and in person. Handling large amounts of cash sometimes requiring large currency reports for the government. Answer phones and solve customer issues, help coworkers prove at end of night and put consignment items into the vault and secure the facility.


Administrative Assistant (temp position) Heber Assoc. Glens Falls, NY

Duties included: did various temp assignments for Heber Assoc., primarily in administrative positions for financial institutions.


Teller Supervisor/Branch Manager, Bank of America, Saratoga Spgs., NY

Duties included: complete customer service in both teller area and in sales and service areas. Upholding confidentiality and respect to all customers in all transactions, follow up training for all tellers making sure that all policy and procedure are followed, expected to be a strong role model and to encourage the “WOW” factor in handling the customers’ transactions. Having to handle and de-escalate difficult customers; never having a customer leave the facility without satisfaction that their situation would be handled appropriately.


AAS Business/Finance, FMCC, Johnstown, NY

High School Diploma, Shenendehowa Central School, Clifton Park, NY

BOCES, Data Processing, Saratoga Spgs., NY

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