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Sales Support Engineer

Grand Prairie, Texas, United States
May 20, 2017

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Edison Yap 940.***.****

**** * ***** *** ***, Grand Prairie, TX 75050

Sales Engineer, Project Manager, Operations

I have over 11 years of experience in doing technical sales, project management, operations management, and customer service. My expertise allows me to offer competent solutions to clients that are in harmony with the company ́s vision. I enjoy working as a team with the client to move forward together.

Qualifications Overview:

Fluent in Spanish and English, Semi-conversational in Mandarin Chinese Sales Engineer; Sales Manager

Meet customers’ needs from beginning stages until completion, sales follow-up and transition to operations.

Review and negotiate contracts for each prospective client. Project Manager & Operations

Planning, executing, and closing projects. Solve problems in the office and on-site.

Lead and motivate personnel. Shared role as General Manager. Purchasing and customer service. Professional Experience:

AmbaFlex Specialty Conveyors in Arlington, Texas – Sales Support Engineer April 2016 – Present

Together with the Area Sales Manager, helped reach the target of $2.2 Million for the Western United States and Latin America

Provide and/or design solutions for customers using spiral conveyors for elevation or buffering of products.

Responsible for creating the quotations and explain all technical aspects to our customers.

Responsible for following up on the outstanding quotes of my assigned area sales manager.

Manage and process purchase orders into manufacturing. Tecnodinamica de Panama, S.A. - Sales manager, Project manager, and Operations, January 2009 – October 2015 In charge of representing two Chinese manufacturers with no previous presence in Panama: SJEC and BLT. Manage projects day-to-day and co-lead operations.

Generated $1,451,000 in sales in 2014, with a brand that had no previous presence in the country before I started selling it in 2012.

Led sales from 0 units a year to 12 elevators per year on average in a small and competitive market. Seventy (70) unit sales total.

Developed an action plan that helped us win several key projects, which increased our exposure: Atrio Mall, Banco General, Hotel Country Inn & Suites by Carlson, Panama Ports Company, Hotel Victoria by Clarion, and Dell Panamá, among others.

Responsible for sales and operations, managing up to three projects at a time.

Responsible for all interactions with the client, from drawings, to signing the contract, to post-sale service.

Obtain quotes from the factory, verify compliance with safety requirements/requested specs, final price calculations, review final drawings in Autocad, write the quotation and present to client.

The year of 2014 was a hallmark year for us, we sold more than 30 units.

Responsible for managing the company several weeks at a time. I had 15 to 20 people under my supervision.

Saved the company thousands of dollars by documenting clients’ unadvisable decisions to keep us free from liability.

Coordinate maintenance and repairs of company cars.

Hiring subcontractors, logistics, tools, on-site coordination, inspection and follow-up.

Met with engineers and clients to ensure they will do jobs within initial written agreements.

Delegate jobs within the company or outsource to minimize delays.

Review clauses on contracts to ensure we accomplish our part. Tecnodinamica de Panama, S. A. - Operations assistant and Supervisor, January 2004 – December 2008 Worked closely with management in the merger with Instalaciones Tecnicas, S. A., the Schindler representative for the country of Panama. In charge of supervising new installations, maintenance and repair jobs, merging inventory, tools, and personnel.

Oversaw elevator breakdowns and pushed to resolve them that same day. Managed a staff of 30 to 40 people.

Elaborated the service and repair routes assigned to each technician by area and technical knowledge.

Responsible for dispatching materials, spare parts, and tracking tools lent to technicians for specific jobs.

Led the company through a merger of operations, inventory, personnel and portfolio with Schindler Elevator Company’s representative. We went from 100 units to 300 units in service.

Provided assistance in troubleshooting elevator breakdowns by using manuals, diagrams and blueprints.

Technician ́s assistant from start to finish in a modernization project with equipment from Motion Control Engineering. Education & Credentials

B.S. in Electronic and Communications Engineering - Universidad Interamericana de Panamá (Laureate Universities), Panamá, November 2007 Professional & Community Affiliations

Member: Engineering & Architectural Board of Panama (Junta Tecnica de Ingeniería y Arquitectura) License No. 2007-038-060. President: Panama International Church, 2009–2014. Member: Coronado Bible Church, 2014 – 2015 Member: Christian Surfers Panamá (Leadership team), 3/2009 – 3/2012 Conferences, Internships, 2010 Seminars & Courses

Course: 24hrs of AUTOCAD 2D, Authorized Autocad Training Center. August/2015 Conference: 2015 Global Sales & Marketing Conference. Suzhou, China Jan28-29/2015 Course: SAAM Consulting Training Center, All about the stock market, May/2007 Internship: Grupo Simplex, IT Tech support, Oct/2002 – Dec/2002 Technology & Technical Skills Summary

MS Outlook, Word, Excel and Power Point. Basic Autocad 2D

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