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Experienced Professional Software Tester

Tampa, Florida, United States
May 20, 2017

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Manon A. Ashley – Condon (813) ***-****

SR QA / UAT Software Analyst / Tester

Heavily Experienced in: SDLC, AGILE/Waterfall, Interpreting Requirements, GAP Analysis, Build/Execute Test Scripts, Regression, UAT, Data Verification, .NET, Cross Browser, Reporting, Learning New Tools, Proprietary Applications, Documentation (internal/external)

QA / UAT Analyst

DataMentors LLC: October 2014-October 2016

Startup QA Testing for DataMentors using the SDLC: Performed functional system/integrated testing of software delivered from Development team and/or external vendors in an Agile .NET environment. Interpreted test needs without requirements and ensured standard of testing supported business needs to ensure quality deliveries. Worked with programmers to resolve defects. Assisted in design and build of WEB page layouts using SceneBuilder. Created Test Cases, Test Scenarios and Scripts for cross browser sites. Executed each; capturing and documenting the identified defects and missed coding using the ACE tracking tool. Held Scrums to discuss and prioritize workloads. Supported end User Acceptance Testing. Presented sound recommendations through thorough analysis. Assigned as the ADMIN for multiple applications. Supported Production, Marketing and External user’s concerns and issues to define code and/or data issues. Trained internal users on various newly acquired applications. Researched and developed initial documentation for multiple new and existing applications

QA / UAT Analyst

JPMorgan Chase EFS: June 2008-September 2014

(2011-2014) Involved in multiple stages using the SDLC for new projects or changes to multiple proprietary applications that fed from Tandem, included creating & implementing procedures for maintaining and / or enhancing the integrity of the applications, ensuring the development and service standards were accurate and that requirements were clearly defined and testable, creation and execution of detailed test scenarios and scripts that verify the software functionality and adherence to the business requirements in an Agile environment. Execution of scripts included progress reporting, defect tracking through HP Quality Center (HPQC) and risk assessment. Supported UAT and Production users in testing and recreating issues for defects and misinterpreted or missing requirements (GAP)

(June 2008-December 2009) (June 2010-September 2011) Contractor @ JPMorgan

BA/QA - Independent Consultant

Grant Street Group: May 2007-April 2008

Directly involved in the development stages of a New .NET WEB Product for Local Government Sectors; included providing technical support, verifying data accuracy via creating SQL statements for each new implementation, interpreting clients' needs, working with the development staff to identify and resolve software issues, performed quality assurance testing for accuracy and compliance, provided onsite software support for clients during software conversion, created and managed internal and end user documentation as well as training clients until completion

QA / UAT Analyst

WellCare Inc: August 2005-May 2007

(2006-2007) Independent or team player with excellent time management skills and a desire for quality, with attention to detail; communicated effectively with both technical and non-technical parties; created test cases, coordinated execution, maintained test cases and scenarios. Additional duties included but were not limited to; Developing test plans, test documentation, test scripts (including SQL statements), regression testing, and other duties as assigned. Identified test issues, documented accurately using TFS to ensure coding changes would be correct and retested for compliance. Interpreted Business functionality and Business requirements for content and testing purposes. Assisted with UAT and the business owners to ensure coding was as expected and accepted

(2005-2006) Contractor @ WellCare

Owned the creation, execution and maintenance of the test cases and scenarios for the newly acquired line of business for Georgia Medicaid which included a .NET WEB Portal, the Contractual Reporting and other duties as assigned. Worked closely with the developers to ensure the code written would retrieve valid data and will not vary from the requirements as written via creating my own SQL scripts. Assisted with the design and testing effort for one of the Call Centers and for the Web Enrollment process. Created, documented and implemented the company's first GAP analysis process

QA Project Lead (Manager)

Manatron, Inc: May 2002-August 2005

(2004-2005) QA Manager - Local Government Sectors Software Programs and Systems

Owned the SDLC test planning effort for the entire Florida Home Owners Tax entity; which also addressed

multiple additional states. Assigned new tasks to Quality Assurance Analysts and monitored existing projects /

duties. Developed, executed, and maintained test cases for various projects, including the design and

implementation for testing the entire application. Managed a proprietary defect-tracking database and ensured

defect fixes were successfully tested. Verified software functionality, new requirements and design documents

conformed to Company Standards. Communicated clear objectives; to managers and other team members.

Provided design / process feedback and input to constantly improve our product lines, implemented new tools,

techniques, standards, and test scenarios. Held weekly, monthly, annual meetings / reporting

(2003-2004) Senior QA Analyst, Team Lead

Owned the Alabama QA Agile SDLC test planning, schedule and structure; Contributed to the development,

documentation and implementation of the product for newly acquired State of Alabama. I assisted in training

the internal /external staff to support the entire product line. Traveled to Dallas to work directly with developers

prior to each release; Developed and tested the scripts to be translated for our automated testing system

(2002-2003) Business Analyst

Local Government Sectors Software Programs and Systems Support: analyzed, tested, serviced and trained

on Tax Billing and Collections, and other peripheral products. Programming; was in SQL on a table driven

relational database. Directly involved in the redesign of the MVP Occupational License Product; included

interpreting clients' needs, conveying same to outside programming team and then testing results for accuracy

and compliance. Successfully completed the initial conversion stages for Alachua County from the Legacy

product to MVP Tax Manager Product

Lead Technical Support Analyst

CLT Co: April 2000-May 2002

Local Government Sectors Software Programs and Systems Support: analyzed, tested, serviced and trained

for both Property Appraisal and Tax Billing and Collections. Application in SQL on a table driven relational

database. Extensive research, testing, travel and training during development and implementation stages for

newly acquired state of Hawaii, along with support of existing clients in multiple states. Created custom 'user'

documents, flow charts and run books for various multiple step processes to aid in client understanding of

the processes, and interpreted clients' needs, conveying same to programming team and retesting results for

accuracy and compliance until project completion


Business Admin

University of Southern Maine - Portland, ME


Code / Tools Etc. Mainframe client server, Novell, DOS, PS-SQL, SQL, SAS, PERL, COBOL, C, C#, .NET

WEB, JAVA, Cross Browser testing, Agile and Non, Interactive Voice Response (IVR), intro Tandem, intro

to Automated testing, Windows, XP Professional, Toad, SQL Navigator, DBVisualiizer, SceneBuilder, Citrix,

Putty, Gaim, Issue View, Windows/Internet, Outlook, Chrome, Firefox, Thunderbird, TWiki, Multiple Proprietary

Software Applications, SalesForce, Power Point Intro, SharePoint, Project, HTML Intro, ADOBE, Mercury, HP Quality

Center (QC), MTM, TFS, ALM, ACE, Intro Selenium

Products: Medical, Medical Claims, Medicaid, Cashiering, Government Tax, Financial, Data

Professional Certificates: Tech University QA Analyst Curriculum, Windows, Word, Access and Excel

Talents: Self-Starter, Exceptional Results, Team Player, Well-liked by DEV, Accountable, Flexible,

Analytical, Creative, Quick Learner, Critical Thinker, Successful, Positive/Negative tester, Multitask, Work with

Customers/BA’s, Excellent Communication Skills, Love to learn, Trainer, Create / Update Documentation

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