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Customer Service Supply Chain

Location:
Mount Holly, New Jersey, United States
Posted:
May 20, 2017
Email:
ac0ej0@r.postjobfree.com

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Amir Bishara

* ********* **** ***********, ** ***46

(609) ***-****

ac0ej0@r.postjobfree.com

Objective

Supply Chain Analyst: seeking to leverage my recent Supply Chain Management, Demand Planning, Inventory Management and Warehouse Operations Certifications. Creative and results oriented Business Operations Analyst with ten years plus experience in Banking and Financial Services.

Profile

Motivated, personable business professional with multiple Certifications in Supply Chain Management, Demand Planning and Inventory Management recently completed. Talent for quickly mastering technology, diplomatic and tactful with professionals and customers at all levels. Outstanding problem solving and analytical skills with great attention to detail for today’s fast pace environment. Ability to work independently as required but also within a team structure and contribute to a highly-cohesive team environment.

Flexible and versatile enough to be able to maintain a sense of humor under pressure. Poised and competent with demonstrated collaboration ability to easily transcend cultural differences. Thrive in a deadline driven environments with excellent initiative, leadership and team building skills.

Skills Summary

Demand Forecasting

Inventory Management

Collaborative Planning Forecasting Replenishment (CPFR)

Scheduling (MPS)

Logistics Management

Customer Service

Procurement

Vendor Management

Inventory Control

Report Preparation

Warehouse Operations

Customer Relationship Management (CRM)

Professional Experience

COMMUNICATION: REPORTS/DATA MANAGEMENT/TECHNOLOGY

Identified, developed, and maintained key relationships with internal and external partners, including retail product management and distribution, commercial banking, brokerage support services and trading partners

Developed cross-functional team performance skills, driving strategic initiatives and improving business processes, coordinating simultaneous activities and resolving issues promptly with quality results.

Prepared detailed customer data reports and documentation to support project managers daily to ensuring project requirements were being met on schedule

Résumé, Page Two

CUSTOMER RELATIONS/MARKETING/BUSINESS DEVELOPMENT

Supported the customer services teams through timely production of the reporting, monitoring of open items and responding to customer requests. The role required interaction with the Customer Service Relationship Managers and Service Consultants and internal departments such as Trade Group, Strategic Partners, Finance and Year-End Services.

Prior experience includes positions in software and technology sales and business development, with proven track record of structuring, closing, and managing six- and seven-figure accounts. Launched an entrepreneurial partnership passionate about building productive relationships with clients, partners and team members. New customer acquisition expert who emphasizes a mix of online and offline marketing strategies.

Business Development Manager versed in building strategic partnerships through persuasion, negotiation and personal presence and developed and implemented strategic marketing plan for business model.

Employment History

TD BANK N.A., WEALTH MANAGEMENT – Cherry Hill, NJ

Operation Specialist Analyst III, - 4/2011 to 9/2015

DIMENSIONAL HOME CARE SERVICES, – Philadelphia, PA;

Business System Analyst, - 12/2009 to 3/2011

INFINITY LENDING GROUP LLC, – Marlton, NJ;

Business Analyst, - 1/2006 to 11/2009

Education & Certifications

ROWAN COLLEGE AT BURLINGTON COUNTY, – Mount Laurel, NJ; – 2017

Council of Supply Chain Management Professionals (CSCMP), SCPro Fundamentals -

Supply Chain Management, Demand Planning & Inventory Management Certification Program

VILLANOVA UNIVERSITY, – Villanova, PA;

Mastering Business Analysis Certificate, – 2016

Professional Associations

Membership, News Jersey Chapter International Institute of Business Analysis (IIBA), 2016

Membership, International Institute of Business Analysis (IIBA), 2016

Software Skills

MS Office Word & Excel

MS Project Plan

MS Power Point

AS400/eServer/iSeries

Oracle/ERP

SAP



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