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Customer Service Manager

Houston, Texas, United States
May 20, 2017

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Christine Lial

Assistant Manager

Humble, TX - 832*******


Assistant Manager

Summit Dental Center - Houston, TX - 2009 to 2013

Enhances department reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Greets employees, visitors/guests in person or via telephone for the purpose of providing information, taking messages, and/or directing to appropriate personnel

• Assists in the design and implementation of office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments

• Maintains inventory of supplies and materials (e.g. forms, office supplies, etc.) for the purpose of ensuring items' availability

• Responsible for maintaining communication flow with caregivers, front desk staff, dental assistants, and techs, and other clinic/hospitals as appropriate

• Preserves records by defining procedures for retention, protection, retrieval, transfer and disposal of records

• Trained new staff members and established mentorship relationships with co-workers Office Manager

Bravo Dental Clinic - Houston, TX - 2005 to 2007

Prepared and monitored budget by gathering and organizing financial information; scheduling expenditures; analyzing variances; implementing corrective actions

• Assessed staff performance. Completed a 30, 60, 90 day review on all new hires and annual review on established employees

• Oversaw daily deposits and ensured batch reports/encounters were sent to the Finance Department accurately and timely

• Monitored payroll on a daily basis, added any edits, requested for leave within 24 hours and limited overtime

• Interviewed, hired, counseled, and conducted performance appraisals and disciplined all assigned staff

• Trained and rotated office staff through various office duties to ensure cross coverage in all job areas

• Establishes staff schedules, allocation of staff, and assures effective patient care Front Desk Representative

Texas Smiles Dental - Houston, TX - 2004 to 2005

Ensured that charts were properly prepared and signed, including all necessary forms and documentation, as well as health history alerts and proper filing tabs

• Greeted patients and families, collected demographic and insurance information, and entered it into the dental database

• Maintained patient confidentiality adhering to clinic guidelines and HIPPA rules of compliance Front Desk Representative

Summit Dental Center - Houston, TX - 2002 to 2004

Demonstrated the ability to collect medical office charges, post charges to patient accounts, and accurately managed cash drawer

• Greeted patients and families, collected demographic and insurance information, and entered it into the dental database

• Monitored general office and restroom cleanliness, cleaning-up as needed or requesting the assistance of the custodian

Front Desk Representative

Monarch Dental Associates - Houston, TX - 2001 to 2002 Greeted patients and families, collected demographic and insurance information, and entered it into the dental database

• Reconfirmed daily appointments every morning for the day of appointments

• Monitored daily schedule to ensure daily production goal was met EDUCATION

Diploma in General Studies

Humble High School - Humble, TX

August 1990 to May 1994



• Advanced knowledge of insurance plans such as: All Texas Medicaids, Blue Cross Blue Shield, Cigna, Aetna, Tricare, and United Healthcare

• Advanced knowledge of insurance verification systems HDX, EEV, RTE, Medifax, and commercial payer websites

• Advanced knowledge of dental software such as: Win Dent, Dentrix, Eagle Soft, and QSI

• Advanced knowledge of Microsoft Office, Excel, PowerPoint, Outlook, and Publisher

• 13 years dental clinic related experience, customer service, and financial skill

• Advanced knowledge of training and developing a team of 5+ direct reports

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