Joshua Isenhour

*** ***** ***** ***, ********* NC 27295

Phone: 336-***-**** Email: ac0eam@r.postjobfree.com

Profile

Knowledgeable IT Support and General Manager with over 8 years of experience supporting small business IT needs. Works well independently as well as collaboratively with a team. Strong communication and troubleshooting skills with an attention to detail. Technical Summary

Certifications: A+, Net+ (Pending 05/17), CCNA (Pending 07/17) Platforms: Windows, OSX, Android, IOS

Hardware: Desktops, Laptops, Networked Multifunction Printer/Scanner/Copier, projectors, IOS/Android Smartphones and Tablets

Applications: Logmein, GoToAssist, TeamViewer, Microsoft Office, Dropbox, Google Apps for Business, Adobe Acrobat Pro, Microsoft Project, Adobe Photoshop, Primavera P6 and Contractor

Professional Experience

General Manager 12/2014 – 04/2017

American DND, Inc. Grand Island, NY

Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues for up to 30 users including executive management in a Windows 7/10/Server 2008 and Office 2013/365 environment.

Setup and maintenance of jobsite IT infrastructure including networked multifunction printers, laptops, smartphones and tablets.

Worked with Active Directory to build user network profiles, reset passwords, unlock accounts

Resolved problems within Microsoft Office (outlook, excel, etc.).

Hardware and Software Evaluations including installing, configuring and testing functions.

Dropbox Administration

Pre-Job and Post-Job Submittals for Commercial, Industrial and Government Clients

Assisting in Project Management of +$1 Million Demolition Projects

Estimating and Proposal Writing of +$1 Million Demolition Projects

Estimation Schedule Creation in Microsoft Project and Primavera P6 General Manager 08/2011 – 12/2014

TCTJ Holdings Salisbury, NC

Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues for up to 10 users in a Windows 7/OSX/Office 2010 environment.

Hardware and Software Evaluations including installing, configuring and testing functions.

Google Apps for Business Administration

Resolved problems within Microsoft Office (outlook, excel, etc.).

Payroll Administration via PayChex

Pre-Job and Post-Job Submittals for Commercial, Industrial and Government Clients

Estimating and Proposal Writing of +$1 Million Demolition/Environmental Abatement Projects Lead Marketing Coordinator/Desktop Support 10/2009 – 08/2011 LVI Services, Inc. Salisbury, NC

Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues for up to 10 users in a Windows XP/Vista/OSX/Office 2007 Environment

Resolved problems within Microsoft office (outlook, excel, etc.).

Development of marketing materials including: fliers, PowerPoint presentations, and pre- qualification packages.

Cold Calls to National General Contractors, Insurance Providers, Hospitals, Industrial Facility Owners, for Emergency Response Pre-Position Contracts

Proposal Development for multi-million dollar projects. Inside Sales/Marketing/Desktop Support 10/2007 – 10/2009 Demco, Inc. Salisbury, NC

Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues for up to 10 users in a Windows XP/Vista/OSX/Office 2003 Environment

Development of marketing materials including: fliers, PowerPoint presentations, and pre- qualification packages.

Cold Calls to National General Contractors, Insurance Providers, Hospitals, Industrial Facility Owners, for Emergency Response Pre-Position Contracts

Proposal Development for multi-million dollar projects. Inside Sales/Marketing 07/2005 – 10/2007

LVI Services, Inc. Salisbury, NC

Development of marketing materials including: fliers, PowerPoint presentations, and pre- qualification packages.

Cold Calls to National General Contractors, Insurance Providers, Hospitals, Industrial Facility Owners, for Emergency Response Pre-Position Contracts

Public/Private Bid Research

Education

A.A.S. – Networking Technology 05/2010

Forsyth Technical Community College Winston-Salem, NC B.S. - IT Security (Pending 10/2018)

Western Governors University Salt Lake City, UT

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