Steven W. Zalman

QA Engineer

214-***-**** **** Meadowcrest

ac0ea4@r.postjobfree.com Garland, TX 75042

Career Preview

Quality Assurance Engineer and Business Analyst with 10 years testing experience, and six years experience writing requirements. Agile environment used for four years. Achievement Preview

Started QA Team from scratch for an established software product

Lead Agile teams including being both tester and business analyst Technical Summary

SDLC Process JIRA Visual Studio

SQL Microsoft Office QMetry

Agile SCRUM XML Mobile Testing

Job Career Summary

DealerSocket DealerTrack JM Family AAX 5/2002 – 1/2017 Various Positions Dallas, TX

Senior QA Lead Analyst

● Assisted with the formation of Quality Assurance department from scratch

● Developed and implemented PDLC

● Managed international testing team of 8 to 14 Executed manual and automated testing using Microsoft’s TFS system, Quality Center, and Load Runner

● Authored, updated and maintained Business Requirement Documents, Test Plans, Test Cases, Debrief metrics and documentation for the QA, Development and Infrastructure departments

● Tertiary support for client and technical support Product Owner – Business Analyst

● Designed Stories for up to three teams including off-shore teams

● Created effective wire-frames and mock-ups

● Created and maintained Product backlog

● Provided communication with stakeholders

Product Manager

● Directed a team of 15 in development of a live auction system with a partner auction

● Authored business requirements for Development, Business Owners, Sales & Users

● Liaison with corporate partners on all levels

● Presented product at the N.A.D.A. National Convention Project Manager

● Administered development of projects for software product suite

● Directed the project deployment schedule

● Authored Business Requirement Documents for Developers and Business Owners

● Organized/refined tracking of developmental and database errors on existing program

● Gathered requirements from internal and external customers prior to the beginning of the project and analysis stages

● Created process and tracking for system enhancements.

● Lead trainer for internal staff, trainers and end-users on all facets of the ABX wholesale auction system

Business Analyst

● Authored Business Requirement Documents for updating existing functions and addition of new functionality on an ad hoc basis

● Administered testing for outgoing code

● Gathered requirements from internal and external customers based on requests for feature changes / additions

● Lead trainer for internal staff, trainers and end-users on all facets of the AAX inventory and Trade system

Inter-customer Exchange Administrator

● Created processes and procedures for new trading division

● Created and maintained Exchange specific documentation and support materials

● Led training on processes for sales, account management, support and end users

● Delivered expedient notifications of Exchanges, Payments, Arbitrations, and Transportation to internal accounting and dealership personnel

● Created tracking and notification systems for customer programs Software Installation and Trainer

● Trained internal and external users on inventory system

● Created and maintained training and FAQ materials

● Led continued client support

Best U. S. Holdings, Inc (2000 – 2002)

● Trainer / Support

Collin County Community College District (2000 – 2002)

● Continuing Education Instructor

Marathon Technology (1999 – 2000)

● Instructor

Education

Bachelors of Science Degree – Baylor University

Certification

International Software Testing Qualifications Board (ISTQB) Certification American Society of Professional Estimators – ASPE Agile Testing

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