Customer Service Manager

ROBIN ROWLEY

**** ****** **** ** ********* Bay, California, 94505 209-***-**** ***********@***.***

WORK EXPERIENCE

Zuckerman-Heritage/Delta Bluegrass Co, Stockton, CA Office Manager, Sep 1989 – Dec 1999

Direct and coordinate activities involving sales of sod Verify accuracy of billing data and revise any errors. Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of sod.

Manage staff, preparing work schedules and assigning specific duties. Resolve customer complaints regarding sales and service. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. Answer customer questions regarding problems with their accounts. Receive payments and post amounts paid to customer accounts. Pacifc Coast Landscape Mgt Inc, Byron, CA

Office Manager/Controller, Jul 2000 – Apr 2017

Work directly with the president of the company with the day to day operations of landscape business as a corporate officer, controller and manager. I oversaw the posting of accounts payables, ordering material for jobs, estimating, establish pricing, customer service and warranty issues. As a corporate office I reviewed, verified and signed all clients contract, equipment purchases, banking and loan documents. Operate computers programmed with accounting software to record, store, and analyze information. Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, accounts payable and receivable, and profits and losses. Calculate, prepare, and issue bills, invoices, of 6 million dollars a year Design, evaluate and modify benefits policies to ensure that programs are current, competitive and in compliance with legal requirements.

Develop methods to improve employment policies, processes, and practices, and recommend changes to president.

Prepare and process payroll information.

Complete and submit tax forms and returns, workers' compensation forms, and other government documents.

Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists. Compare previously prepared bank statements with canceled checks and reconcile discrepancies. Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.

EDUCATION

Linden High School, Linden, CA