Management Project
Resume:
Aurora, CO *****
**********@*****.***
DIANN MALLO
OBJECTIVE
Versatile and Highly Skilled Service Professional offering my administrative talents with extensive years of experience in both corporate and non-profit office environments.
SKILLS
Windows, XP/7/8/10
Siebel
Acrobat Reader & Writer
Delta/Cigna/Discovery/COBRA/EyeMed Benefits Portals
Explorer
Chrome
Google Sheets
Multiple Phone lines
Data Management
Preparing PO’s in APOS/AMOS and Excel
Building/tenant relations
MS Office/Word/Excel/Visio/
PowerPoint
SharePoint Management
APOS/AMOS
Oracle
Mozilla
Project Management
Time Management
Excellent Communication Skills
File Maintenance
Office Management
Organizational Management
EXPERIENCE
SPECTRUM WIRELESS LLC, CENTENNIAL CO
Nov 2015 to Jun 2016
File Clerk/Admin Support
QUARK SOFTWARE INC., DENVER CO
Feb 2010 to Apr 2015
Receptionist/Admin Support
Screened high volume of internal and external communications and other logistical items for proper and efficient distribution. Properly routed agreements, contracts and invoices through the signature process. Designed electronic file. Assisted HR with onboarding of New Hire and exiting Personnel by inputting them or dis-enrolling them in the health benefits portals along with Oracle.
Implemented and transitioned electronic records of invoices and expense reports, alleviating the need for hard copies. Created and implemented the use of e-folders for cohesive HR documentation and file structure.
HOTSPOT TAX SERVICES, GREENWOOD VILLAGE
2007 to 2009
File Clerk
Filed and organized the bank statements and did the reconciliations.
AMICA MUTUAL INSURANCE COMPANY
1998 to 2006
Claims Processor
Answer claims calls in phone queue and input into Siebel computer system according to Automobile, Bodily Injury or Homeowners, Maintaining all claims files in our branch office. Daily claim check reconciliation.
Personally assisted customer with claim, exceeding customer satisfaction resulting in a letter of appreciation being sent to the CEO, Mr. Tom Taylor.
EDUCATION
BELFORD HIGH SCHOOL, GED
REFERENCES
DEBORAH CARLSON, QUARK SOFTWARE INC. AND AMICA INSURANCE
********@*************.***
KATY DEMAIO, QUARK SOFTWARE INC.
************@*******.***
ANNA MONTOYA, QUARK SOFTWARE INC.
JESSICA LAUGHLIN, SPECTRUM WIRELESS SOLUTIONS LLC
*********@**********.***
KIM STEPHENS, HOTSPOT TAX SERVICES
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