GARY
DOUGLAS
SPARTANBURG SC, 29301
Skills Summary
I am highly motivated and team oriented individual with very strong interpersonal skills. I have a strong background with end user training. I am family oriented with a strong work ethic. Microsoft Word, Excel, Outlook, Microsoft Server versions 2002-2008, SQL Server 2002-2008, Microsoft Windows XP/7/8/10, Microsoft Dynamics, VMware, Android, Adobe PDF, Active Directory, Microsoft Print Management, Spiceworks, Avaya Phone Systems, HP, Dell, Netgear, People
Work Experience
KYMCO USA, INC.
5 Stan Perkins Road
Spartanburg SC 29307
Contact: Bruce Ramsey
Position Held: IT and Communications Administrator 1998-2015
Responsible for purchasing and installation of computer hardware and software for 35 employees both local and remote.
Administrator of Windows multi server environment.
Responsible for daily backup routines both local and off site.
Managed network security (hardware and software firewalls
Super User on Microsoft Dynamics GP Accounting System. Fluent in Sales/Inventory/Sales Order Processing/Changer/Integration Manager modules 2
Acted as intermediary with parent company’s IT division based in Taiwan as well as all other external IT consultants.
Processed daily billing and posting for daily sales, printing specialized customer statements to paperless format.
Distributed reports related to sales and usage data to associates on demand.
Break/Fix for all internal and remote systems.
Kept asset lists and inventory valuations for IT systems.
Administered over Operating System migrations and upgrades REGIONAL MANAGEMENT CORP.
979 Batesville Rd b, Greer, SC 29651
Contact: Tom Grindstaff
Position Held: Technology Support Admin 2015-2017
Provided IT phone consultation with 347 branches across the US
Supplied remote troubleshooting on phones, terminals, monitors and peripherals
Laptop and Desktop imaging backup and restore
Opened tickets with vendors on break/fix/replace issues
Used Spiceworks ticket system to manage issues with external branches and internal associates
Provided local on-site troubleshooting to associates at HQ with desktops, laptops, phones, monitors and printers.