Microsoft Office Active Directory

Resume of Shambra Roberts

Technical Skills

Windows OS Systems /XP, Win 7, Win 8 RSA- SecureID

Tivoli- Netcool

Remote Tools

Server Backups Active Directory

Novell Smart Source Contract Assignments

Wal-Mart -PC setup/ 50 /Printer Installs

HSBC- Setup/Imaged PC -various locations

Smart source Inc- Small network setup

Microsoft Office Suites

Lotus Notes, Outlook, Exchange Account Creation

Printer-PC Support/Installs Repair Various Cloud based apps

Bomgar, Spiceworks, Dell KACE

Professional Experience

J.H. Automotive Group, Lexington, SC September 2013 to Present

Computer Support Specialist

Work with third-party vendors to setup installs and repairs.

Responsible for designing/configuration of system rules, permission, etc. using Active Directory.

Support and/or escalate internal user’s trouble tickets.

Installed and tested hardware and software.

Monitored and maintained records regarding installation and maintenance of current hardware and software.

Follow installation and inventory guidelines of the IT department.

Worked with IT staff, department representatives and vendors as necessary to provide technical support; installation, upgrade, and maintenance of new and current systems within the organization.

Windows 7 installations and support.

Handles 35-40 inbound calls per day in a call center environment.

Utilize the Spice Works Ticketing system to gather, dispatch, and track information.

***Caregiver, Columbia, SC October 2012 to September 2013

Savannah River Nuclear Site, Aiken, SC March 2011 to October 2012

Computer Support Analyst/NOC Analyst

Responsible for handling 20+ calls per day in an inbound call center environment.

Responsible for problem analysis and resolution.

Logged all help desk calls or email requests into Problem Reporting System called Footprints and updated problem profiles.

Responsible for designing/configuration of system rules, permission, etc.

Supported at a minimum Microsoft Office, Windows XP and 2000, Site Standard Desktop, Remote Access, Filemaker, Lotus Notes Client, Password Administration, Hardware Diagnostics, BI Query 9SRS Data Warehouses), Data Network Fundamentals, and Web technology.

Completed requests for Password Resets, hosting and un-hosting of Filemaker files, printer, hardware diagnostics and special desktop releases.

Responsible for Tivoli Backup & Restores / Mainframe weekly backups.

Maintained surveillance of network at all times.

Maintained integrity of NetCool by referring erroneous alarms to responsible parties.

Provided simple maintenance of Network Elements as necessary.

Communicated outages inside the company timely and effectively.

FedEx Office, Columbia, SC November 2010 to March 2011

Center Production Technician

Provided graphics duties such as copying, printing, scanning, binding, hole punching, stapling, drilling, and cutting of customer projects or submitted jobs.

Worked in team environment on special projects such as large print and scanning projects.

Operated duplicating and imaging equipment at a high level of daily production.

***Relocated to Tupelo, MS due to marriage August 2009 to September 2010

BlueCross BlueShield of SC, Columbia, SC August 2008 to July 2009

RACF Data Security Administrator

Provided support and administer IT security systems.

Maintained corporate email system.

Maintained queries to extract data from the enterprise server.

Maintained corporate access control databases - account creation and maintenance for e-mail, LAN (Novell/AD) and Mainframe (RACF) systems.

Created, modified, deleted, maintained and monitored system access IDs for corporate EMAIL system, LAN, Enterprise Server (RACF) applications and subsystems, Remote Access, Web browsing, and application level security database.

Reviewed, monitored and verified, and implemented security requests.

Performed system access reviews to ensure compliance with the corporate security policies and standard.

Palmetto Health Hospital Systems, Columbia, SC April 1994 to August 2008

Technician/Computer Support Analyst

Helped establish/support an inventory database using Excel to track AV equipment rentals-cost.

Supported staff with hardware problems relating to AV/Laptop/PC's.

Responsible for designing/configuration of system rules, permission, etc. using Active Directory.

Provided training/support to Physicians/ Nursing staff with specific applications, including Microsoft Office, Excel, Power Point, and other applications.

Provided preventative maintenance on IMS equipment.

Education and Certifications

Richland Northeast High School, Columbia, SC - 1991

Midlands Technical College Microsoft/CompTIA certs

Technical Training Columbia, SC (Harbison Location)

South University Associate Information Technology, Network Security Cleveland, Ohio (Present Online)

Microsoft Certified Professional - MCP

CompTIA Network +

Contact this candidate