Customer Service Information Technology

Natova D. Boyattia

Plano, TX *****

469-***-**** (Cell)

214-***-**** (Home)

***************@*****.***

Summary of Qualifications

5+ years of solid Client Care, Business Development, Sales, Marketing, and Account Management Experience

Skilled in written and oral communications, critical thinking, strategic planning and analysis, and computer software applications

Described as: Persuasive, solution-oriented communicator with highly effective motivational skills, independent worker with ability to provide assistance and develop strategies to benefit the team, Confident and poised in interactions with individuals at all levels

Technology/ CRM: Salesforce, Jesubi, Goldmine, Word, Excel, PowerPoint, 10-key and various proprietary software

40+ WPM

10-Key

Professional Experience

Nexus OP Inc., Plano, Texas (online) Jan. 2017 - Present

Credit Services/Loan Processing

Customer Service Agent – Escalation Manager

Assist with finding homes

Credit Repair Specialist

Assist customers with navigating through the online system

Write Scripts to ensure profitability

Save current customer accounts

Sign new customers up for our online products and services

Required to notate each account during the call

Update all client information records daily

Bridge conference calls when necessary

Handle multiple accounts

Ability to multi-task

Omnisafe Systems, Desoto, Texas Nov. 2016 - Dec. 2016 Information Technology

Business Development - Lead Generator

Excellent attention to detail

Excel and CRM software proficiency

Update all client information records daily

Bridge conference calls with prospect and client

Schedule all appointments based on requirements of each client

Handle supervisors schedule daily

300+ calls daily

Email Brochures

Mail Brochures

Follow-up calls daily

Vendere Partners, Dallas, Texas

Information Technology April 2012 - Feb. 2015

Business Development Account Manager

Facilitate information flow between customer service, account management operations, quality assurance training and payroll departments to guarantee call center objectives were met

Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations

Excellent attention to detail

Excel and CRM software proficiency

3 Qualified appointments weekly

Update all client information records daily

Bridge conference calls with prospect and client

Schedule all appointments based on requirements of each client

Several Top Producer awards

Protouch Medical Staffing, Dallas, Texas

Allied Health Care May 2011 - April 2012

Recruiter

Source, screen, interview, and deliver top talent to clients

Specialize in nursing travel contracts

Verify credentials to ensure compliance with all federal regulations and current HIPPA laws

Bottom Line Associates, Allen, Texas

Accounting and Finance June 2009 - Dec. 2011 Marketing Supervisor / Business Development / Appointment Setter

Supervise and train 6 employees

Business Development and Sales of services provided

Maintained up-to-date records at all times

Ran reports and supplied data to fulfill customer report requirements

Provide cross training to recruits

Assist with the development of the call center's operations, quality and training processes

Lead a team of representatives to increase service center profitability

Encore Payment Systems Corporate Office, Addison, Texas July 2008

Credit Card Processing

Statement Coordinator

Addressed customer service inquiries in a timely and accurate fashion.

Developed effective relationships with all call center departments through clear communication.

Built customer loyalty by placing follow-up calls for customers who reported product

Received customers bank statements and confidential information

Required CRM software proficiency

2 Statements required daily and ten weekly

Education:

Naaman Forest High, Garland, TX,

Texas Scholar Academic Achievement Award

3 Year Graduate

Scholarship Awarded

Advanced Placement, 2006

Collin County College, Plano, TX

Associate of Science : Pre-Med

Major in Biology/Minor in Biochemistry

Volunteer Hours:

Mesquite Community Hospital, Mesquite, TX

Medical Surgical, Maternity Ward

200+ Hours

Legacy Golf Course, Plano, TX

Golf Store

60 Hours

Contact this candidate