Manager General
Resume:
Smith
Renee Smith
**** ******** ***** *******, ***** 77084
832-***-**** ************@*****.***
OVERALL PROFILE
Senior Management experience in business operations, employee development, and resource maximization across all levels of an organization and multiple customer bases. Proven achiever who is committed to generate cost-effective solutions. Compassionate yet demanding leader/mentor with the ability to lead through increased levels of service, mergers and cutbacks. Optimistic, imaginative, hard-working self-starter as cited by clients for exceptional multitasking ability and skills. Deliver consistent success in planning, development, and process procedures that contribute to productivity, efficiency, and bottom-line performance to business and clients. Proven background in working in (and with) cross-functional matrix teams to drive concept and achieve targeted results. Possess exceptional communication, presentation, and relationship-building skills. AREAS OF EXPERTISE
Productivity Improvement
Cost Savings
Customer Solutions
Team Building/Mentoring
Financial Analysis
Budgeting/Cost Reduction
Profit Management
Communications
Dynamic Leadership
Accounts Receivables
Human Resources
Decision Making
PROFESSIONAL HISTORY
PIZZA HUT November 2015–Present
Restaurant General Manager
Responsible for managing the daily operations of multiple franchise restaurants in the Houston area.
• Management of operating costs and financial expenditure for all restaurant operations: personnel, rent, utilities, supplies, food ordering and inventory, and computer system.
• Drive timely execution of corporate and local marketing plans. Increased restaurant sales 57% in the last 3 quarters over previous year.
• Develop and implement staff trainings and advancement including new hire orientations, restaurant procedures, safety, rules and regulations trainings, as well as, identification and skills development of Leads, Supervisors and Managers.
• Ensure employees provide fast, accurate service for positive guest relations and feedback.
• Establish and maintain safe work practices, standards and best practices in accordance with company and ensure Occupational Safety and Health Act (OSHA), local health and safety codes are in complete adherence.
• Ensures company standards on equipment, facility and grounds are maintained and records are tracked regularly. LICENSED INSURANCE AGENT July 2014-Present
• Assess needs and provide coverage options for Life, Health, Bereavement, and Long Term Care policies
• Calculate premium amount and set payment methods and options using provider’s electronic automated system
• Assist customers with filing and tracking insurance claims
• Customize insurance policies in order to meet individual needs
• Develop marketing strategies to increase overall business
• Ensure all policy requirements are fulfilled by insurer based on their unique policies and procedures
• Manage premium bookkeeping for all policies by type
• Monitor insurance claims to ensure settlement
EUREST DINING SERVICES AT EXXON MOBIL April 2012–June 2014 General Manager
Responsible for managing the daily operations of the employee cafeteria for Exxon Mobil. Management of operating costs and financial expenditure; Established and maintained safe work practices, standards and best practices; Developed and implemented staff trainings; Established and maintained collaborative relationships with marketing, facilities and audio visual departments. Developed and initiated firm wide purchasing initiative and rollouts. Hired to direct operations of the client’s café and conference center. Maintained a safe and injury free environment. Smith
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EUREST DINING SERVICES AT SNR DENTON US LLP
January 2004-April 2012
General Manager
Served as liaison for Eurest Dining Services to SNR Denton located in the famous Sears Tower in Chicago; Provided financial reports to the Manager of operations and Senior Director of Administration on a regular basis and as requested; Developed and implemented staff trainings; Established and maintained collaborative relationships with marketing, facilities and audio visual departments. Developed and initiated firm wide purchasing initiative and rollouts. Hired to direct operations of the clients café, vending, coffee pantries, and conference center.
EUREST DINING SERVICES AT SNR DENTON US LLP
September 2002-January 2004
Catering Manager
Provided administrative assistance to District Manager. Collected, tracked and reported outstanding account receivables for twenty locations. Simultaneously handled the financials for two law firms with ~ $4 million in revenues. Processed and keyed vendor invoices, sales and weekly flash reports for 5 locations. Traveled as a consultant and performed monthly audits for accounts with troubled financial resulting in risk management and client retention. Developed and implemented client billing reports resulting in saving time, labor and cost.
EUREST DINING SERVICES AT ACCENTURE
May 2002-September 2002
Office Manager
Completed financial reporting for Eurest Dining Services and clients. Helped facilitate and process ~100 catering orders daily; Implemented new procedures to help client billing; Opened and closed Café Kiosk; Maintained daily deposits and safe; Traveled as an consultant to develop and implement corrective action plans for accounts with troubled financials. EUREST DINING SERVICES AT LUCENT TECHNOLOGY
January 2001-May 2002
Office Manager
Completed financial reporting for Eurest Dining Services and clients. Maintained and tracked the financials for five locations. Maintained office supply inventory. Tracked employee payroll. Responsible for ~$10K in petty cash EDUCATION, AWARDS & CERTIFICATION
1991 - 1993 Southern Illinois University at Carbondale, Major: Computer Science 2010 – Present American Intercontinental University, Pursuing Bachelor of Science in Business Administration 2004 Eurest Dining Service, Midwest Manager of the Year 2007 Sonnenschein Nath & Rosenthal LLP, Honorary Above and Beyond Servsafe, Foodservice Safety and Sanitation, Foodservice Management Professional COMPUTER SKILLS
Strong competency in PC operating systems and software applications. Microsoft Professional Office Suite – Word, Excel, PowerPoint.
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