Rachel Root Rachel Root

***, ***** ***, ********* *-312

Guilderland Center

Guilderland,NY 12085

518-***-****

ac0e5f@r.postjobfree.com

PROFILE

Medical Billing & Coding

Organizational Support

Customer Service

Data Entry

MEDICAL OFFICE SKILLS

Insurance Claim Billing & Processing

Medical Terminology

Government & Third-Party Payers

Managed Care (HMO, PPO & POS)

Medical Office Procedures

Electronic Medical Records (EMR)

TRICARE, Medicare & Medicaid

Worker s Compensation

HIPAA Guidelines

MOSS

MEDISOFT

HCPCS

CPT-4

ICD-9-CM

EDUCATION

Ultimate Medical Academy Tampa, FL 2011

Medical Billing & Coding Diploma

Includes medical terminology, anatomy and physiology, disease processes, surgical procedures, life cycle of an insurance claim, health care settings, health care payers, procedure and diagnosis coding from medical records, reimbursement systems, facility billing, keyboarding, word processing, medical practice management systems, and life skills for success

Graduated April 15th 2012

Hudson Valley Community College Troy, NY

Prerequisites to become a Registered Nurse

3years

PROFESSIONAL EXPERIENCE

The Home Depot-Albany,NY 05/2014-04/2017

Special Service Desk Associate

Responsible for providing excellent customer service

Answer phones

Cash out customers and take returns

Use computer to input orders, special merchandise orders, and phone sales

Make follow up calls to customers

Keep work area clean and safe

File paper work, the ability to multi-tasking

Price Chopper-Guilderland,NY 05/2013-05/2014

Deli Associate

Responsible for providing excellent customer service

Operate slicers, prepare salad and olive bar

Maintain a clean and safe environment

Caregiver-Voorheesville,NY 1/2011-4/2013

I was responsible for taking care of my mother, due to her having Alzheimers

Wal-Mart Albany, NY 8/2009-1/2011

Associate

Assist patrons with purchases and uphold quality customer service standards

Organize the clothing department and managed retail merchandise displays

Hallmark Albany, NY 5/2006-12/2009

Associate

Helped customers, prepared paperwork, and oversaw daily store operations

Managed inventory, operated a register, and balanced cash deposits

Home Depot Albany, NY 6/2007-5/2009

Associate

Worked the Special Service desk and responded to customer inquiries

Answered phones, placed orders, and processed payments

QUALIFICATIONS

Able to multi-task and work effectively with a large volume of information

Highly organized and capable of prioritizing workloads to meet deadlines

Front office skills with the ability to identify and address customer needs

Motivated, attentive, and willing to learn

Amiable and productive in team environments

Committed to personal growth and development

Passionate about healthcare and a transition into the medical field

Computer skills include: MS Office Suite and MEDISOFT Proprietary Software

Contact this candidate