Sales Customer Service

Summary

Connie Long

***** *. ** ****** *** *, Phoenix, AZ 85050

Cell: 480-***-****

******@***********.***

Hard working and energetic manager and top-rated sales associate with more than 30 years’ experience in both tangible and intangible sales, skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Highlights

• Superior communication skills • Strong interpersonal skills

• Superior organization skills • Relationship selling

• Exceptional customer service skills • Upselling and consultative selling Accomplishments

Developed highly effective sales training strategies as Sales Manager of a 90 person team.

• Increased annual gross sales by 15%.

• Developed direct mass mailings which resulted in 8% growth of customer base.

• Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.

Experience

THE ROWLEY AGENCY- ALLSTATE February 2016- Present Sales Agent

I handle 300+ outbound marketing calls a day, quote auto and home rates for interested parties, solve customer service issues, and talk with outside vendors as needed. I also compile data on sales and prospects in our data base.

HEALTH PLAN ONE August 2015-December 2015

Sales Agent

Returned as Direct Hire for seasonal position selling medicare advantage plans. Handled 50-80 inbound calls a day.

GETINSURED January 2015-April 2015

Sales Agent

Phoenix, AZ

Engaged, sold and enrolled individuals and families in health plans both on exchange & direct to carrier sites. Licensed in 48 states (exceptions CA & AR). In-bound and outbound (auto-dialer) lead calls. AEROTEK STAFFING September 2014-January 2015

Sales Agent

Phoenix, AZ

Seasonal assignment for medicare open enrollment # 1 in sales and lead to sales ratio on my team. Licensed in 6 states, all unbound lead calls.

CHUCK LATHAM January 2010 to February 2014

Territory Training Manager

Parker, CO

Managed team of 90 brand ambassadors in 175 retail events each weekend in 6 states. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. Collated and approved sales reports and payroll. Presented training information via role playing, simulations and team exercises. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Improved communication efficiency as primary liaison between departments, clients and vendors. BUSINESS MAILING SYSTEMS February 1995 to December 2010 Regional Sales Agent

Phoenix/Portland, AZ/OR

Leveraged lead generation tools to increase profitability and product presence in the marketplace. Generated new sales opportunities through direct and telephone selling and emails. Coordinated and managed major proposal processes from initiation to implementation. Optimized current revenue streams by networking for additional business prospects with established clients.

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