Rachelle Hergenroeder

*** ******** ******, **********, ** 15227

412-***-****

ac0e2w@r.postjobfree.com

PROFESSIONAL SUMMARY

I have successfully advanced my career at the same company during the past 16 years; abundantly learning from experience. I manage staff, daily operations/special projects, and client projects. Additionally, I manage budgets, contribute to Sales and Marketing campaigns as well as the Quality system.

SKILLS/COMPETENCIES

Project Coordinator & Acct. Management Client Interface & Development Quality Assurance

Accounts Receivable/Collections Effective Communication Team Leadership Technical Organization & Time Management Detail Oriented

Internal Resource Coordination Operational Functions Drive for Results

Decision Making & Critical Thinking Establish Vision & Purpose Customer Focus

WORK EXPERIENCE

Clark Laboratories, LLC (dba Clark Testing) 2000-Present (formerly UEC Laboratories, LLC, USX Engineers and Consultants)

General Manager 07/16-Present

Supporting daily operations relating to the Jefferson Hills laboratory division of Clark Testing: Analytical Chemistry, Industrial Hygiene, Fuels and Lubricants, and Condition Monitoring Services

oDuties include business development, budgets, purchasing, quality, and daily operations

oImplementing Quality Standards and Safe Work practices

oSpecial projects:

oHeading the redevelopment of a new LIMS-laboratory information management system

oImplementing a new lab group, based on a recent acquisition

Laboratory Manager 08/15-07/16

Supporting daily operations of all laboratory business units within the Jefferson Hills facility.

Primary responsibilities include building a budget for the group, adhering to the budget, and ensuring profitability and growth; as well as expanding the ISO 17025 accreditation throughout the entire division.

oOther responsibilities include those listed under Manager of IH and Chem labs; which have expanded into F&L and CMS labs.

Manager of Analytical Chemistry/NACE and Industrial Hygiene Labs 01/07-07/15

Support daily operations of two laboratory business units which include subset labs: Wet Chemistry, Inorganics/Metals, Organics, NACE, Particle Characterization, and Failure Analysis

oTime management/efficiency/productivity planning, problem solving, equipment maintenance

oEnsure Safe Laboratory Practices

oWrite/update Standard Operating Procedures based on NIOSH, OSHA, and ASTM methods

oReview of all analytical data/reports to ensure QA/QC has been met, issue Final Reports

oTechnical Manager for AIHA accreditation and QA Manager for A2LA accreditation; both through ISO/IEC 17025:2005

oCost Analysis – Cost saving efforts to include vendor pricing

oClient Development –New sales opportunities

oGenerate quotes, and follow-up, for all ‘Request for Quote’ new sales opportunities; provide detailed laboratory tours to prospective clients, provide sales presentations and “Lunch & Learns”, attend Trade Shows/Expos/Conferences

oClient Interface/Retention and Technical Support - Discuss Sampling and Method needs, provide price quotes, process invoices and collections

oProject Coordinator - Review Sampling Campaigns, provide pricing, supplies, sampling guidance, special reporting, and technical support for a key Industrial Hygiene lab account (global contract) for a customer in the aluminum industry. Coordination of a “Special Project” during 2009-2010.

oContract Review and Sample Receipt Inspection/Log-In - Review of Contracts/Purchase Orders, Chain of Custodies, and other Work Requests.

Manager of Inorganic Metals Laboratory 09/04–01/07

oSupport daily operations

oMaintained Project Coordinator role and responsibilities

oContinued role of Analyst in the Inorganic Metals lab when needed

oIncluding Inductively Coupled Plasma Spectroscopy (ICP), Wavelength Dispersive X-ray Fluorescence (WD-XRF), Combustion by Induction Furnace, Optical Emission Spectroscopy (OES)

Project Coordinator 04/01–09/04

oManage a key account, which started in 1996

oClient Interface/Client Development/Technical Support

oSample Receipt Inspection and Log-In

oFollow guidelines established by the Clark Quality Manual

oSafety Representative for Industrial Hygiene and Analytical Chemistry laboratories

oContinued role of Analyst in the Inorganic Metals lab when needed

Analytical Chemistry Technician 08/00–04/01

oAnalytical chemist in Inorganic Metals lab - NIOSH, OSHA, EPA, and ASTM methodology

oUtilized ICP, Flame AA, Graphite Furnace AA (GFAA)

oEmploy safe laboratory practices and follow all QA/QC procedures

TRAINING

JKT QA Software refresher Clark Internal Training 09/12

Establishment of Uncertainty Measurement and Measurement Traceability, AIHA Webinar 06/12

Leadership Development, EDMC 2012

How to Effectively Supervise People: Fundamentals of Leading with Success 01/11

How to Effectively Supervise People: Beyond the Basics, Rockhurst University Continuing Education

EDUCATION

Slippery Rock University, BS Environmental Science, Slippery Rock, PA 1999

MEMBERSHIP

AIST - Association for Iron & Steel Technology 2013-Present

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