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Customer Service Manager

Location:
New Castle, DE, 19720
Salary:
$14 to $17 Hourly
Posted:
May 21, 2017

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Resume:

Nathaniel K. Austin Jr.

** ***** ***** *****

New Castle, DE 19720

Phone: 302-***-****

Email: ac0e12@r.postjobfree.com

Skills:

Comprehensive background spanning over 20 years in finance, accounting, payroll, management, and customer service

Experienced in corporate and personal accounting, financial planning and reporting, report analysis, auditing and compliance, payroll management, bookkeeping, customer service, and case management

Highly proficient in usage of payroll applications for managing payroll entries

Competent and experienced in the use of Microsoft products

Outstanding interpersonal skills; ability to communicate to, establish, and maintain positive working relationships with a diverse scale of individuals including outside company constituents and interdepartmental personnel and staff

Highly organized and conscientious; trusted to handle confidential information/materials and exercise judgment, tact, and diplomacy

Demonstrates high level of professionalism; proven success in personal development and working closely with upper management; open to receive and facilitate developmental and program trainings

Professional Experience:

Payroll Manager/Payroll Accountant

Was promoted from Payroll Accountant to Payroll Manager; exhibited skilled execution of duties and the comprehensive knowledge to lead department

Responsible for the collecting of time and attendance information from manual and automated systems and ensured that data is entered and transferred in a timely and accurate fashion to the automated payroll vendor

Worked closely with the VP of Human Resources to complete payroll audits to ensure actual amounts paid were justified by time and attendance records; reconciled Paid Time Off (PTO) and any errors made in payroll or withholding

Developed invoices and journal entries needed to pay and allocate employee fringe benefits, wage attachments, and manual checks; maintained and distributed all follow-ups to W2 records and employees’ live checks

Assisted in the completion of 550 and other DOL and IRS reports as requested

Complied with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advised management on needed actions.

Certified: ADP and Paylocity Payroll Applications Nathaniel K. Austin Jr.

Personal and Small Business Accountant and Bookkeeper

Owned and operated a small accounting business that serviced individuals, local community agencies, non-profit organizations, and small businesses

Computed taxes owed by following tax code and prepared simple to complex tax returns

Uncovered potential deductions and credits; advised against potential tax liabilities; ensured clients do not pay unnecessary taxes

Reviewed financial records such as income statements and documentation of expenditures

Interviewed clients to get a thorough picture of financial situation and verified totals on past forms for accuracy

Maintained records of financial transactions for small business entities by establishing accounts; posted transactions; ensured legal requirement compliance

Loan Processor/Customer Service Representative

Served customers by providing product and service information; resolved product and service problems

Evaluated loan applications and documentation by confirming credit worthiness

Improved loan applications and documentation by informing applicant of additional requirements

Rejected loans by explaining deficiencies to applicants; approved loans by issuing checks or forwarding applications to loan committee Employment History

Auditor

Clarion Belle Hotel New Castle, DE April 2017-Present Payroll Manager/Payroll Accountant

Connections CSP Wilmington, DE September 2012-March 2017 Loan Processor/Customer Service Representative

First National Services Wilmington, DE September 2010-August 2012 Office Manager/Tax Accountant and Consultant/Case Manager Hands on Health, Inc. Landenberg, PA October 2003-August 2010 Nathaniel K. Austin Jr.

Education:

Associates of Arts Degree in Accounting/Business Finance Widener University Wilmington, DE and Chester, PA Campuses Military Finance Specialist

United States Army Reserve Fort Dix, NJ and Fort Ben Harrison, IN High School Diploma – College Prep Accounting Discipline Roman Catholic High School Philadelphia, PA



Contact this candidate