Donte Brown

Cell Phone: 303-***-****

**** *. ********* *** ******, CO 80013

ac0e0o@r.postjobfree.com

Objective

Seeking a career opportunity in which it will allow me to apply my experience in customer relations, analytical, and problem solving skills to a team oriented fast paced environment.

Executive Summary

Polished, professional customer service rep offering experience in providing an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic relationship/partnership building skills listen attentively, solve problems creatively, and use integrity.

Professional History

Empereon Aurora, CO 2014

Customer Service Representative

Calling new and existing customers to sign-up for cable, phone and internet services for Charter

Working with existing customers to handle complaints or directing them to the right department that could assist them

Follow-up with customers to ensure that all their needs were met

Selling package deals to customers and meeting daily quotas

Active listener to make sure I understand the customer’s needs to create win-win outcomes for all parties involved

Works great in a team environment

McDonald’s Aurora, CO 2011-2016

Team Leader, Crew Member, and Manager

Ensuring that all customer’s orders are correct and done as quickly and efficiently as possible minimizing wait times

Handled all customer complaints to ensure a win-win outcome for both parties

In-charge of all training for new employees

Responsible for handing cash drawers and all of end of shift duties

Working with managers to meet metric requirements

Made sure that every customer had a wonderful experience

Advanced Circuits Aurora, CO 2016- Present

Sales Representative

Calling new and existing customers to help with their PCB needs

Working with customer to place orders

Working with my team to make sure that our daily quota is made

Emailing customers to set up/follow up on quotes and orders

Proving excellence customer service

Education

Graduate of Overland High School -2013 Community College of Denver- Associate Degree expected graduating date 2017

References available upon request

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