Customer Service Computer

Courtney N. Kay

***-* *. **** **.- Chicago, IL **619 – 312-***-**** cell ac0e05@r.postjobfree.com

Experience:

Manpower (JP Morgan) Chicago, IL

Processing Clerk 07/2016 to 09/2016

Assemble applications for boxing

Attention to detail

Efficient usage of production computer program

Maintain rate of production

Familiarity with processing programs

Stay self-motivated

Cvs Caremark Chicago, IL

Cashier/ Clerk 09/2015 to 11/2015

Operate a cash register including cash transactions, checks, charges

Follow company policies and procedures regarding cash register performance

Request additional help when needed to increase customer satisfaction

Greet each customer and help at all times and assist customers with their questions, problems and complaints

Price merchandise utilizing price guns

Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping, stock shelves

Complete price changes: document counts, utilize price guns

Answer the telephone using the appropriate greeting

Process photofinishing orders

Maintain check-out area: fill register supplies, bags; wipe counter tops

Issue rainchecks when requested

React to potential shoplifters following company guidelines

Maintain customer/patient confidentiality

Maintain card department: order, stock, inventory, signing

Maintain cosmetic department/units: clean, stock, set displays, sign, prepare returns

Reset departments/end caps following POGs

Display and sign weekly, promotional and seasonal merchandise

Prepare damages: document counts and item numbers, seal trays

In-store signing, including: shelves, displays, dump baskets, windows, ceiling

Assist Pharmacy personnel when needed

Complete minor in-store repairs i.e., carriage poles, change light bulbs

Work out reserve stock

Assist customers with large purchases (taking out to vehicle)

Unload and load trays/cases - 35 pound maximum to a height of 4 feet

Total Airport Services Chicago, IL

Customer Service Agent (Spirit Airlines) 06/2015 to 09/2015

Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights.

Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination.

Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight.

Handles customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).

Makes announcements regarding flight activity at gate or over airport’s general PA system.

Answers customers’ inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.

Maintains the level of service expectations of both the passenger and the airline customer at all times.

Communicates with flight crew on ground and via ground to air radio.

Coordinates with other airport vendors regarding specific flight information (i.e. fueling, catering, etc.)

Is responsible for all flight movement messages in and out.

City Colleges of Chicago (Harold Washington) Chicago, IL

Computer Lab Assistant 10/2014 to 07/2014

Primary responsibility was to provide student support and customer service.

Be present, visible, and available to students, faculty and staff requiring technical assistance.

Created computer issue tickets in BMC.

Attended all Computer Lab Assistant meeting/ training sessions.

Demonstrated software applications, and keyboarding and computer techniques to students

Assisted teachers by maintaining order and discipline among students, instructing teachers in the use of computers and software, and providing general assistance as needed.

Assisted in giving instructions in the use of standard software applications, in context and as required by the teacher.

Maintained computers and peripheral equipment in clean and working condition.

Maintained various records such as software and computer check-out records, maintenance records, etc.

Operated computer lab and office equipment such as a computer, printer, and copier; uses various types of software.

Performed other related duties as required.

Home Depot Chicago, IL

Cashier 09/2013 to 12/2014

Followed the standard checkout process to ensure fast checkout, accuracy and to prevent shrink

Removed small items from the customer s cart

Invited customers into your lane and meet customers in the aisle when available

Learned to recognize that a line is anything more than one customer checking out and two more waiting

Provided customers with friendly service

Offered a friendly greeting, smile and make eye contact with customers

Processed all transactions

If assigned to Self-Checkout, actively monitor notification messages at the Cashier Station and assess the situation prior to over-riding

Followed SOP regarding cash handling procedures, including Self-Checkout

Monitored all entrances and exits, request proof of payment when necessary

After School Matters Chicago, IL

Graphic Design Intern 06/2007 to 08/2007

Lead designer of art exhibition

Ability to effectively communicate concepts in graphic, visual means.

Experience creating compelling & appealing visual designs for marketing projects.

Experience with Video graphics or Adobe FinalCut Pro editing Software.

Attention to detail with excellent verbal and written communication skills.

Filmed a documentary

Efficient in FinalCut Pro editing software

Provided other duties as assigned

A Knock At Midnight, NFP Chicago, IL

Office/ Computer Assistant 10/2004 to 09/2006

Acted as office receptionist greeted and directed visitors.

Answered and routed telephone calls; conveyed information orally and in writing; answer inquiries from student and other clients regarding departmental rules, regulations, policies and procedures.

Greeted visitors, ascertained nature of business and conducted visitors to employer and appropriate person.

Served as computer assistant for computer literacy classes.

Operated computer lab and office equipment such as a computer, printer, and copier; uses various types of software.

Assisted staff with filing, making copies, and data entry.

Tutored youth in math, between the ages of 11-15yrs.

Efficient in Microsoft Office suite 2003 and 2010 (Word, Excel, PowerPoint, Publisher).

Provided other duties as assigned.

Education:

Copper Mountain Community College Joshua Tree, CA

General Courses, 2012

Harold Washington College Chicago, IL

General Courses, 2010

Kenwood Academy Chicago, IL

Diploma, 2009

References:

Available upon request

Contact this candidate