Customer Service Representative
Resume:
Shashikala (Sonia) Sundararajan
Markham, Ont.
L3S 1E4
Home: 905-***-****
Mobile: 416-***-****
Email: *****.******@*****.***
Dear,
Please accept job cover letter and resume.
I worked at Scotia Bank as Customer Support Representative
I worked as Office Administrator at Pro-Bel Enterprises Of Canada Ltd, Toronto.
Worked as a Customer service Representative at Grobet File Company of Canada, Toronto.
Worked as a Customer Service Representative/Bank Teller in a branch environment with distinction and before that in various positions in the bank in India, which will help me in meeting the needs of the prospective position. Capable of handling Incoming and Outgoing Telex Messages. I worked for IBM Canada as a Call Centre Representative.
With my expertise and training in customer service, Teller, Admin Assistance I would bring focus on quality and development of new strategies. I am an excellent communicator and team player with a niche for professional development and relationship building.
If you require any further information you may contact me at the above address. Thank you for your consideration. I look forward to having an earlier interaction with you to discuss how I can be of interest to you.
Sincerely,
Sonia Sundararajan
Sonia (Shashi) Sundararajan
28, Timbers Circle, Markham, Ont L3S 1E4
Ph: 905-***-****, Cell: 416-***-****
E-Mail: *****.******@*****.***
Objective: Admin Professional with extensive experience in Customer Service, Teller, Call Centre, and seeking career change in a financial services and result oriented environment.
Technical Skills:
MS Office, Word, Excel, Powerpoint and Internet browsing
Corel, Web Design and Development.
Networking, Windows NT, Customer Service/Call Centre certificates.
Has a very good knowledge in Computers and Technology
Fast learner
Transferable Skills:
Hard working, honest and reliable worker thriving on pressure.
Organised and flexible
Highly Motivated
Result oriented
Multi tasking
Education:
1995 -1999: Bachelor Degree in Economics
Mysore University, Mysore, India.
Work Experience:
Oct2007 – Nov 2016: CUSTOMER SUPPORT REPRESENTATIVE
Scotia Bank, Out Going Wire, Queen St West
Worked on AS400 Breaking the Swift Payments.
Recognizing the transit and distributing among the officers.
Worked on BESS system inputting swift wires.
Prepared the wire boxes to send it to Iron Mountain.
Worked on FFT processing the swift payments.
Processed Manual Standing Orders by debiting the Customers
account.
Kept E.O Records UP to date.
Printed AS400 Daily Reports.
Updated special arrangements in HUB.
Printed daily reports in HUB.
Worked as assigned.
Oct 2006 – Oct 2007: ADMIN ASSISTANT/CUSTOMER SERVICE
Pro-Bel Enterprises Ltd, Toronto, Canada
Worked as computer assistant.
Assisted with the software called sales force.
Assisted with the software called AutoCAD.
Assisted with completing the important company project.
Prepared and presented the presentation on sales force.
Worked on sales force creating and updating customer information.
Worked as assigned.
Jan 2003 – Sep 2006: ADMINASSISTANT/CUSTOMERSERVICE
REPRESENTATIVE
GROBET Company of Canada Ltd., Toronto, Ont.
Answered phone calls and greeted the customers.
Maintained and Processed Computerized customer database.
Ensure correct data is being processed.
Maintained and monitored sheets of optical products.
Corrected discrepancies, status reports on products.
Arranged and schedule the meetings.
Checked the orders against the invoices.
Call and arrange the courier service for pick up the orders.
Helped in annual inventory.
Worked as assigned.
Reference: Upon request
Contact this candidate