**** ********* ***** **

Katy, TX *****

281-***-****

ac0dpm@r.postjobfree.com

A self motivated professional leader with the ability to problem solve complex technological issues, work collaboratively or independently, gain situational experiences, and adapt to new technologies and environments. Seven years of professional technical expertise offering a natural technical ingenuity across a wide range of genres, including security operations, data analysis, data management and desktop support. Seeking a position that requires a high proficiency in cyber security operations or networking, allows for advancement, and encourages further education through certifications and training. IT砄S E윅洄밃ퟌ ퟛ 윅漄 H 埛 ퟌ ퟛ

● Prosource.IT (Houston, Texas)

o Employee – Feb. 2012 through Mar. 2017

o Contractor – Sep. 2011 through Feb. 2012

● The Response Group (Cypress, Texas)

o Employee – May, 2010 through Sep., 2011

IT砄S E윅洄밃ퟌ ퟛ 漄漄 Eퟛ 洄漄 漄 ퟰ 漄

Prosource.IT – Client: BP America, Westlake Campus, Houston, Texas

● Security Operations Center L1 Analyst – IT&S (Nov. 2015 – Mar. 2017) ० Analyzed intrusion and detection events within an enterprise network environment. ० Knowledgeable understanding of IP protocols, ports, packet headers, and payload analysis. ० Monitored threats from around the globe as they were discovered through in house detections, or raised as business sharing opportunities within the oil and gas industry and third party security leaders. ० Worked in ArcSight SIEM for a centralized management database of all event records globally. ० Proficient in the administrative and operational aspects of Windows 7, Windows 10, Linux xUbuntu and Debian and Mac OS X versions 7.x through 10.x

० Information security experience understanding the various actors including nation state; their motivation, methodologies, and tactics.

० Investigated events triggered by intrusion detection rules, validated true positive or false positive results, and escalated false positives and false negatives for review. ० Escalated incidents via BMC Remedy ticketing system and SharePoint web site page recordkeeping databases.

● End User Support Engineer L2 – Integrated Supply & Trading – Trade Floor – BP Helios Plaza (Dec. 2013 to Nov 2015)

o Wrote numerous batch scripts to automate system repair and application installation.

● Increased Desktop Engineers productivity and ability to repair previously known issues, instantaneously allocating more of their time to new zero day issues for the team.

● Automated many fixes and installations that manually took twenty minutes or more. o Performed responsibilities of Assistant Technical Team Lead guiding 6 Desktop Engineers in support of SVEN PETERSEN Page 2 of 4

operations within a fast paced oil and gas trade floor environment. Monitored company and government compliance regulations applied to the IT infrastructure, customer trading operations, and recorded telecommunications.

o Regional lead for BP North America Gas & Power virtual client server configuration built on XenServer / VMWare VSphere. This enabled application developers and support from around the world, to seamlessly develop and support applications hosted in North America from a local VM that was not affected by latency and bandwidth issues based on the users actual location. o Fulfilled operational deployments of Dell & HP laptops and trader strength desktops consisting of Windows 7

(Voyager) and Office 2010 suites for use in a high risk, trading environment. Utilized all peripheral components to include KVM units, as many as 8 monitor configurations, networked printers, label machines, headset communication devices, and ergonomic keyboards and mice. o Incorporated high level security protocols on every computer system, personal electronic device, network component, and recorded communication used within the organization. o Facilitated several major projects involving hundreds of computer and network systems, thousands of user’s data, delegated by management, and followed through with reporting and status updates until completion. o Provided technical support for large Excel spreadsheets and databases for use in daily, weekly, monthly, and annual analytic liquidity and commodities trading. Worked with developer support personnel to troubleshoot failures in coding and attempted to minimize downtime. o Maintained contractual support of more than 900 users throughout the Western Hemisphere.

● BP Voyager Migration Engineer and Senior Technician – Sept, 2012 to May, 2013 o Conducted Windows 7 migrations for BP Traders within the Integrated Supply & Trading department. o Provided Desktop Support for traders post migration. o Helped identify and remedy application issues.

o Wrote scripts to automate and streamline the install of complex applications. o Conducted Pilot testing and execution of remote migration processes. o Provided Desktop Support for the Remediation Management department.

● Divestment Technician and Team Lead – 3 Different projects spread throughout 2013. o Assisted with the successful divestments of:

● Jonah Oil Fields

● Texas City Refinery

● Carson Refinery

o Conducted PC debranding and debanning.

o Helped identify and remedy debranding errors.

o Performed as one of the Team Leads inside the Carson Refinery, where approximately 2100 PC’s were debranded.

o Captured Server Data backups.

Prosource.IT – Client: Seadrill, Houston, Texas

● IT&S Technician onshore and offshore – May 2013 to Dec 2013 o Traveled offshore to Rigs in the Gulf of Mexico and Singapore. o Assisted with server upgrades and installation.

o Provided desktop and software support for Rig Personnel. o When onshore at the corporate office in Houston, Texas. o I configured new hire employee computers via SCCM. Prosource.IT Client: Veolia, Wilsonville, Oregon

● Field Technician for Veolia’s Network Standardization – May 2013 to Nov 2013 o Assisted with standardizing Veolia’s network at newly acquired locations within the United States. o Installed new firewalls, routers and switches.

o Created an Inventory of all PC’s, Printers and Network equipment for each location. o Ensured Veolia’s security applications were installed and operational on all PCs. SVEN PETERSEN Page 3 of 4

The Response Group – Client: BP MC252 Oil Spill – (Command Center’s Houma

& New Orleans Louisiana)

● BP NRDA (Natural Resource Damage Assessment for MC252) Data Analyst – Apr, 2011 to Nov, 2012

o Conducted data mining throughout all of BP’s preserved confidential data from the MC252 Oil Spill in search of specific operational data sets.

o Cross referenced multiple data sets via Microsoft Access queries o Analyzed structured and unstructured data sets. Performed Quality Assurance and Control to convert them into structured data sets and shape files if needed.

o This data was then used within a hydrodynamic computer model that recreated the oil spill with the ability to trace the path of specific oil released as specific times during the spill. o Traveled around the country inspecting field logs from Oil Spill Response Vessels to collect and organize additional operational data that was not previously preserved.

● IAP Specialist and Demobilization Unit Leader – May, 2010 to Apr, 2011 o Served British Petroleum (BP) in their Louisiana Command Center during the MC252 Oil Spill Response, which included serving as the IT point of contact for The Response Group (TRG) for all technical support issues related to the software within the command center as well as assisting BP’s IT team with desktop support tickets.

o Assisted with planning and inputting data into the Incident Action Plan software used to orchestrate and disseminate daily objectives and goals to the responders in the field and offshore. o Championed a data collection method for keeping IT inventory for The Response Group of all IT equipment that was provided to all of their personnel within Louisiana including laptops, scanners, barcode scanners, printers, and IT Response Kits.

o Developed and implemented the process for personnel transfers from one job position or location to another along with proper documentation within the Incident Command System guidelines. o Identified a major hardware issue that was causing hundreds of workers to not be able to connect to the wireless network.

o As the Demobilization Unit Leader, enforced proper demobilization protocol which included proper documentation for equipment and personnel, confirming their off hire date as well as proper data preservation of all data relating to the response.

o Developed a reporting tool and process within Microsoft Access and Excel to put together a daily report reflecting all equipment and personnel demobilizations from individual parishes within Louisiana for the Incident Commanders.

T漄ퟰ ퟌ 밃ퟌ ퟋ ퟰ 焄밃 S褄 밃밃埛

Server & Desktop

Operating

Systems,

Virtualization,

and Remote

Access

Active Directory, DNS, DHCP, Microsoft SharePoint, File Server, Print Server, SAN, NAS, Microsoft Windows Server (2003 & 2008 R2), Windows (NT4, 95, 98, 2000, XP, 7, 8, 8.1, & 10), OS X (9.x & 10.x), Linux Debian, xUbuntu, Ubuntu, Citrix XenServer, VMware vSphere, VMware Fusion, Microsoft Hyper V, Parallels Desktop, FreeNAS, Oracle VM VirtualBox, VPN, Cisco VPN, Crosslink 6, Parallels Access, Teamviewer, Symantec PCAnywhere, Windows Remote Desktop Connection, GoToAssist, LogMeIn, Ultra VNC, Citrix Client Mobile Operating

Systems

Apple iPhone (OS 1, 2, & 3), Apple iOS (4.x, 5.x, 6.x, 7.x, 8.x, 9.x, & 10.x), Google Android (2.x, 3, 4.x, 5, & 6), Windows Phone (7, 8.1, 10 Mobile), Blackberry (1, 3.6, 4.x, 5, 6, 7.x, & 10), Vodafone Mobile Device Management

Messaging &

Online Meetings

Microsoft Exchange Server (2013), Microsoft Outlook (95, 98, 2000, 2003, 2007, 2010, 2013, 2016, OWA 2010, & Office 365,) Microsoft Lync 2010, Microsoft Skype for Business 2013, WebEx, GoToMeeting, Adobe AnyConnect, Polycom

SVEN PETERSEN Page 4 of 4

Imaging and

Deploymen t

SCCM 2007, Windows PXE Server local and LAN deployments, Symantec Altiris Application Deployment, Microsoft User State Migration Tool (USMT) Help Desk

BMC Remedy (7 & 8), Tivoli

Network &

Security

Crowdstrike Falcon ( HIDS / HIPS ), Crowdstrike Intelligence, ArcSight SIEM, Damballa, FireEye, Cisco ScanSafe, IronPort, OpenDNS, Palantir, IDS, IPS, Snort, YARA, Resilient, IP & domain blocking, Patch Management, Symantec MessageLabs, Arellia Agent, Sofos & WAVE Disk Encryption, IOC Threat Detections, McAfee VirusScan, Symantec Anti Virus, Kaspersky Internet Security, Trend Micro, Palantir

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● CompTIA Security+ (April 2017) Verify at: http://verify.CompTIA.org Code: 9B32TPEHBCV12ZLQ o Currently Studying CompTIA Network+

● CompTIA A+ (August 2012)

R漄 漄 漄ࠄퟰ 漄埛

Available upon request.

Contact this candidate