Miral

Email: ac0dn7@r.postjobfree.com

Ph#: 302-***-****

Professional Summary:

Over 7 years of experience in IT industry with around 5 years of experience in the Salesforce.com CRM both as Administrator and Developer in Salesforce.com Sales, Marketing, Customer Service and Support Administration. Over one and half years of experience in Java Technologies that includes Analysis, Design and Development, Testing, Implementation, production support and maintenance of various Applications.

Expertise in Business Analysis methodologies and iterative Software Development Life Cycle (SDLC) in relation with all the phases of Rational Unified Process (RUP).

Experienced in Salesforce.com Apex Classes, Apex triggers Integration, Visualforce and Force.com API. Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.

Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.

Hands on experience knowledge on Administration setup and Force.om, Eclipse IDE, Apex, Visualforce and integration tools like Cast Iron, Apex Data Loader, etc.

Extensive experience in designing of custom objects, custom fields, Picklists, role based page layouts, Workflow Actions, Approval Workflows, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.

Good working knowledge in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.

Strong experience in creating executive dashboard to display Open, closed leads in Salesforce.com.

Good Experience in developing Custom Page Layouts, work flows, and Approval processes.

Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.

In-depth understanding of the capabilities and constraints of the SFDC CRM application.

Experience in installing Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.

Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.

Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.

Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services (WSDL) and third party packages.

Experience in implementing Enterprise applications using Java, EJB, JSP, Servlets, JDBC, JMS, Web Services, Struts, Log4J, JavaScript, XML and HTML.

Excellent experience in using Oracle 8i/9i, SQL Server 2000 and SQL databases and Familiar with Stored procedures, Triggers and Functions using PL/SQL.

Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML Tools like MS Visio.

Hands on experience using Quality center to initiate a new project, log defects and store documents.

Understanding of all phases of SDLC and software development methodologies like Agile, Waterfall etc.

Participated in Weekly Change control meetings and performed application and global impact analysis.

Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

Technical Skills:

Salesforce.com

Salesforce Admin, Objects, Workflows, Approvals, Formulas, Automation, Validation Rules, Relationships, Page Layouts, Email Templates, Roles & Profiles, Reports & Dashboards, Security and Sharing rules, AppExchange, Data Loader, Users, Sandbox, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings, Communication Templates.

Salesforce Technologies

Eclipse IDE, Apex Classes, Apex Triggers, SOQL, SOSL, and Visualforce Pages / Components, Design of Custom Applications, Workflows and Approval processes, Reports and Dashboards

Web/Application Servers

WSDL, SOAP, REST

Databases

Oracle, SQL

Scripting Languages

HTML, XML, CSS, JavaScript

Operating Systems

Windows XP/ Windows 7/ Vista, MAC OS, Unix, Linux

Professional Experience:

Client: Cass Information Systems, Jacksonville, FL. Aug 16 – Till Date

Role: Salesforce Consultant

Responsibilities:

Extensively involved in business requirement gathering and Design of process flows and objects.

Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upset, export operations on millions of records.

Developed Apex classes on Force.com platform to customize application according to functional needs.

Developed Visualforce Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.

Created page layouts to organize fields, related list and other details on a record detail and edit page.

Designed and customized Visualforce pages using extension controllers, custom controllers and standard controllers.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Developed Apex triggers, asynchronous classes and test methods to achieve user’s desired functionality.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader

Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Developed Cast Iron orchestrations that are used to synchronize data between Salesforce.com and web service endpoints.

Performed tasks for Data Migration like Data mapping and Data loading.

Customized the Dashboards to track usage for productivity and performance of business centres and their sales teams.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.

Created various profiles and configured the permissions based on the organizational hierarchy requirements.

Created workflow rules and defined related tasks, email alerts, and field updates.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Designed and developed Service cloud and Salesforce integration.

Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

For maintaining the correctness of the data have also done various Data loading operations such as uploading, Inserting, exporting using Data Loader & Import Wizard in Salesforce.com.

Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment. Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Salesforce.com platform, Force.com, Apex, Triggers, Visualforce, Data Loader, Workflow & Approvals, Ad hoc Reports, Custom Objects, Custom Tabs, Email Services, Sales Cloud, Service Cloud, Cast Iron, Data Loader, Data Migration and Eclipse IDE Plug-in.

Client: Abbott Diabetes Care, Alameda, CA. May 15 – Jul 16

Role: Salesforce Consultant

Responsibilities:

Interacted with various business team members to gather the business requirements and documented the requirements.

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.

Working with agile and scrum methodologies.

Worked on both Sales and Service Cloud.

Managed critical patch testing and rollout to production, global supply chain management initiatives, ROHS, ICE (custom intercompany process), Agile interface (ECO implementation).

Implemented Service Cloud and worked on administration tasks like creating page layouts, building custom objects, configuring workflows and validation rules and generating reports and dashboards.

Wrote Apex code to develop various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.

Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Based on requirements Created Custom Apps, Custom objects, custom fields, record types, validation rules, workflows, Approval processes, email templates, tasks and email alerts.

Worked on Salesforce.com setup & configurations, Data migration and conducting end-user trainings

Used workflow rules to automatically assign tasks, update field, or send e-mail alerts when certain business events occur, such as the creation of a new record or a change in the value of a record field.

Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships and formula fields to the custom objects.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Worked on various AppExchange products according to the needs of the organization.

Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.

Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.

Performed Data Migration from home grown legacy system to Salesforce CRM.

Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.

Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.

Configured and Integrated Salesforce with Oracle database.

Well used Apex data loader using “Insert”, “Delete”, “Update”, “Upsert” and so on.

Created Support Pages for end users using HTML, JQuery, JavaScript, and Visual Force.

Invocated the queries and Apex methods from JavaScript.

Coordinated with the development team for the defects, which were raised in UAT.

Used SOQL and SOSL queries to pull data from database for data manipulation needs.

Deployed the code developed in the Developer Sandbox to the Test Sandbox and the Production sandbox.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component and Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales Cloud, Service Cloud, Cast Iron and Windows.

Client: Citirix Systems, Richmond, VA. Mar 14 – Apr 15

Role: Salesforce Developer/Admin

Responsibilities:

Performed the roles of Salesforce.com Developer and Administrator in the organization.

Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Created Custom objects, custom fields, Picklists, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Developed various Custom Objects, Tabs, Components and Visualforce Pages.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Maintained user roles, security, profiles, and workflow rules wherever necessary.

Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows XP.

Client: Metabyte, Inc., New York, NY. Nov 12 – Feb 14

Role: Salesforce Administrator

Responsibilities:

Created profiles and implemented Object and Field level security to hide critical information based on user profiles.

Created data migration document for import/export of data from Salesforce.com environment.

Migration of data from Microsoft Excel to Sales force using Import Wizard.

Worked with import tools such as Apex Data Loader and Import wizards.

Involved in all phases of the software development life cycle and prepared the Functional Specifications Document.

Responsible for designing custom objects, fields, pick lists, role based page layouts, security and sharing rules, workflow rules & actions, validation rules, approval processes, custom tabs, reports, design visual force pages, snapshots, dashboards and point to click configuration.

Created Summary and Matrix Reports.

Enabled Chatter for the Organization to enable effective communication between the users.

Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.

Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: Salesforce.com, Apex, Visual Force, Triggers, Workflows, Data Loader, Validation rules, Chatter, Wizards, Microsoft Excel.

Company: Nash InfoTech, India. Feb 10 – Oct 12

Role: JAVA Developer

Responsibilities:

Developed use cases, drawn sequence diagrams and class diagrams of the application.

Involved in capturing user requirements from business team and preparation of understanding documents for each of the functionality.

Involved in development of the server side business logic for Input and output reports. Development of database calls using prepared and callable statements of JDBC API.

Involved in database objects development (stored procedures and views) and tuning of procedures.

Involved in developing DAO’s.

Involved in unit testing.

Prepared Ant builds scripts, deployments, integrations and configuration management of the entire application modules.

Involved in developing Jsp’s.

Involved in development of the server side business logic using Action Classes, Action Forms, Helper classes and DAO access layer classes.

Involved in development of data access layer, which are java classes to encapsulate all database specific calls using JDBC API.

Various J2EE design patterns are used for application development.

Involved in XML developing.

Used XML parsers for to parse the data. Used XML for deployment descriptor purpose.

Involved in user interface design and development using Struts tags, JSP, HTML, and DHTML.

Developed Session, Entity and Message Driven EJBs for the business logic implementation, persistence and asynchronous messaging.

Involved in the front end validation by using JavaScript and Ajax.

Involved in writing ANT script for application deployment.

Environment: Java, Java Servlets, JSP, JDBC, Struts Framework, Ajax, JavaScript, HTML, DHTML, ANT, Apache Tomcat 4.1, Web Sphere 5.x,WSAD, Oracle 9i, Rational Clear Case, Mercury Test Director, Windows XP, ANT.

References: Will be provided upon request.

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