Jonathan Flores

**** ******** ** *******, ** ****8

804-***-****

ac0dn3@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

•

•Operating Systems: Windows XP, Windows 7

•Software: ImageNow, Influencey, Excellera, Blue Zone, Lawson, SCCM

•Hardware: HP PCs, iPad and surface pro 3 & 4 configuration, HP Laser Jet Printer troubleshooting and maintenance

•VADOC Clearance

RELATED PROFESSIONAL EXPERIENCE

Slait Consulting/ Northrup Grumman Vita Program July 2016- October 2016

Desktop Technician (Contract)

Performed enterprise technology refresh for state of Virginia

Used Virtual Service Desk Manager ticketing system to resolve tickets and complete assignments

Connected computers to the domain using Active Role Server (Version of Active Directory)

Trained end users regarding tech refresh, and change management policies

Networking Technologies and Support August 2013-May 2016

Desktop Support Specialist (Contract)

Served as a team lead and imaged over 10,000 computers; completed over 215 troubleshooting tickets; deployed multiple types of software

Completed the technology installation of the new Children’s pavilion at MCV

Responsible for asset management and legacy tech refresh for entire hospital and its satellites

Deployed customer’s new computers to meet their specifications and ensured proper configuration and functionality of all software and hardware updates

Migration of data including email, documents, and customized applications to new computers

Used SCCM and PXE to install Clinical images onto Hewlett Packard Devices; added software, and receive asset verification reports.

INTERNSHIP

Arrow/TechTurn- Ashland, VA September 2012- December 2012

Mobility Device Technician

Managed and participated in quality assurance process to test, diagnose and repair mobile devices

Responsible for configuration management of all devices

EDUCATION

ECPI University - Richmond, VA March 2013

Bachelors of Science in Computer and Information Systems majoring in Network Security

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