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Customer Service Manager

Location:
Garland, TX
Posted:
May 18, 2017

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Resume:

Barbara Chapman

Garland, Texas • *****

Phone: 469-***-**** • Email: ac0dlz@r.postjobfree.com

Eighteen years of well-organized professional office experience in Medical, Veterinary, and Office Management experience.

PROFESSIONAL EXPERIENCE

TRINITY RAIL, Dallas, TX

2013 – 2017

$2.5 billion manufacture of rail cars, for energy, chemicals, agriculture, automotive, and construction industries

Sales Order Administrator on Production Planning Team

Manager data entry of new rail car orders

Maintain sales orders data, including modifying new job orders and splits, pricing changes, and asset reconciliation

Initiate change orders into the Express Operating System (EOS)

Provide adhoc reporting support throughout the TrinityRail business units.

EARL OWEN COMPANY (APT Staffing)

2010 – 2013

Wholesale distributor of automotive part and accessories

Accounts Receivable Administrator

Maintained accounts receivables, including posting credit card payments

Created bills/invoices

Managed and reconciled cash register

Provided Customer Service, including inbound/outbound calls, and dispatcher

MCGRAW HILL (Kelly Services)

2010

International supplier of educational solutions

Customer Service

Customer Service

inbound calls

invoicing, returns, and product replacement

THE DOG LOFT CITY VET

2005 - 2009

Office Manger

Maintain and operate both front /back office, including scheduling, interviews, ordering supplies

Manage 17 employees

Maintain courteous and informative customer service to clients

Provide solutions for customer complaints

Provide loving care for animals, and organizing special events

COMMERCE INDEPENDENT SCHOOL DISTRICT

1999 - 2004

Teacher’s Aide

Assist in classroom with children that have physical and mental disabilities.

Feeding tubes, breathing treatments, controlling oxygen levels, help with daily academic and social skills

PROFESSIONAL SOFTWARE

Microsoft Office Suite

Quick Books

Adobe Photoshop Element

DMS

BPCS

Express OS

RailInc

Oracle

Cornerstone Practice Management

PROFESSIONAL SKILLS

Staffing & Scheduling

Customer Service

Management

Sale Administration Support

AP/AR

Dispatching

EDUCATION

Remington College, Garland, TX

2004

Medical Assisting

Texas A&M COMMERCE, Commerce, TX

2000

General Business Administration



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