Medical Secretary

Alasha Dawkins

*** ********* ****** #**, *******, NY 10701 914-***-****

*************@*****.***

PROFESSIONAL EXPERIENCE

The Genard Group Inc.

Credentialist Assistant New York, NY

Customer Service, Data Entry, File, Fax, Credentialing Background Checks 11/2016-Present

Active Staffing Services. New York, NY

Customer Service 03/2016-11/2016

Assemble displays, pack and sort merchandise.

Agata and Valentina Gourmet Specialty New York, NY

Front End Manager/Customer Service 05/2013-06/2015

Handled all requests of the customers

Provided required training for both old and new employees

Implemented all the policies related to front end service provision

Assessed how each member of staff at the front end is performing and report same to appropriate authority

Scheduled shift for the employees.

Participated in the sales of products to customers

Participated in the commercial awareness programs of the company

Organized other members of staff at the front end and ensure they get assigned tasks done in a timely manner

Provided top-notch customer service to both external and internal customer

Assisted with overall store operation, including payroll and budgeting activities.

Hospital for Special Surgery (HSS) New York, NY

Medical Secretary 03/2005-11/2012

Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, and physical therapy, Verification of Medical procedures.

Ensured physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel.

Produced information by transcribing dictation, preparing medical reports and summaries, patient histories, operative notes, manuscripts and correspondence; planning, organizing, coordinating and controlling projects.

Provided historical reference by developing and utilizing filing and retrieval systems; maintaining patient records; recording meeting discussions.

Generated revenues by completing direct patient and third-party billing; monitoring accounts receivables; initiating collection calls and reminders.

Secured information by completing database back-ups.

Maintained patient confidence and protects operations by keeping information confidential.

Maintained office supplies inventory by checking stock; anticipating needs; placing and expediting orders; Kept office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

Maintained quality results by following and enforcing standards.

Updated job knowledge by participating in educational opportunities; reading professional publications.

Enhanced physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Agata and Valentina Gourmet Specialty New York, NY

Front End Manager/Customer Service 06/2001-05/2005

Handled all requests of the customers

Provided required training for both old and new employees

Implemented all the policies related to front end service provision

Assessed how each member of staff at the front end is performing and report same to appropriate authority

Scheduled shift for the employees.

Participated in the sales of products to the customers

Participated in the commercial awareness programs of the company

Organized other members of staff at the front end and ensure they get assigned tasks done within stipulated time period

Alasha Dawkins

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City and Suburban Federal Savings Bank New York, NY

Head Teller 1991-2001

Provided exceptional Customer service

Demonstrated competency and accountability with Store operational standards

Provided leadership, conflict resolution, process improvement and communication to the Teller line

Coached team members on identifying sales opportunities and referring Customers to appropriate Store Employees or internal Business Partners to achieve both store and individual sales revenue goals

Recruited, interviewed, trained, oriented, created conference notes and evaluated Tellers in accordance with HR guidelines

Supported, mentored and coached team members in their professional development

Developed and manage team members by recruiting, training and recognizing them

Lead and follow-up on action plans to improve the Employee Experience

Ensured integrity of operation standards and efficiencies.

Education

Caliber Training Institute New York, N.Y. 09/99-10/99

Medical Insurance Biller

The Institute of Financial Education Yonkers, N.Y. 11/91-02/92

Basic Accounting

Mabel Dean Bacon Vocational H.S. New York, N.Y. 09/84-06/87

Graduated as Dental Assistant

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