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Avishek Roy

More than six years of experience in designing and architecting complex Salesforce Technical Solutions for customers from various domains like Insurance, Healthcare, Telecommunication, Transportation, Media & Entertainment and Power Industries in Agile methodology. Known as a diligent and persistent worker with ability to communicate effectively with clients, stakeholders and team members from various geographies. Expert knowledge of Configuration, Customization and Integration with innovative out-of-the-box thinking. Quick learner in new tools and technologies like Mulesoft.

Profile

Salesforce

Sales & Service Cloud

Apex

Visualforce

Trigger

REST

SOAP

Integration

SSO

Mulesoft

Cloudhub

ESB Development

Bachelor of Technology

Computer Science and Engineering

CGPA – 8.23

West Bengal University of Technology,

India

2006 – 2010

Higher Secondary Examination (2006)

Percentage – 85.90

Secondary Examination (2004)

Percentage – 88.25

Salesforce

Mulesoft

Java

Javascript/jQuery/Bootstrap

Heroku

Oracle

Tools

Eclipse

Anypoint Studio

Data Loader

Workbench

Team Foundation Server

Conga Composer

Deloitte Consulting LLP

(April, 2014 - Present)

Insurance Domain

Architected a generic integration engine for all REST based integrations along with authentication serving more than 100 complex integration touchpoints

Lead a team size of 25 people consisting of Salesforce and Mulesoft resources

Developed complex visualforce pages and apex classes with more than 15 integrations on the page.

Learnt and developed Mulesoft flows in a short time span and delivered successfully

Effectively detected and resolved design/performance related issues (production/development) in stringent timelines and helped team with deliverables

Assured code quality as per Salesforce best practices Effectively communicated with client, onshore and offshore team across multiple locations

HealthCare Domain

Designed and built various modules like order management, benefit management, infusion site search and direction etc Built a tool to convert Siebel components into Salesforce components and deploy to Salesforce environment which was also showcased in Dreamforce

Designed and architected a generic Business Rule Engine for therapy based business processes

Integrated an agile project management tool with salesforce to relate user stories with defects

Developed an innovative tool in a short time span to generate code comments for classes and triggers, reading the if/else and for/while conditions, reducing considerable manual effort Capgemini Consulting India Pvt. Ltd.

(November, 2012 - April, 2014)

Power Industry

Architected a high precision technical solution for Next Best Offer mechanism based on various factors like historical data, statistics

(calculated during runtime) and data brought from external systems Lead a team size of 5 Salesforce resources

Effectively detected and resolved design/performance related issues in stringent timelines and helped team with deliverables Implemented Single Sing On and Live Agent (along with additional customization)

Assured code quality as per Salesforce best practices Effectively communicated with client, onshore and offshore team Designed a Salesforce estimation tool for agile based projects Integrated with various external web services like address verification

2 P a g e

Telecommunication Domain

Architected a highly customized sales based application for 50000+ users to be accessed and used on iPad and mobile, primarily

Lead a team size of 4 Salesforce developers

Developed complex visualforce pages and apex classes for data entry screen involving more than 5 integration touchpoints and more than 20 salesforce sObjects.

Designed and developed a tool profile comparison from profile xml, reducing a lot of manual effort

Assured code quality as per Salesforce best practices Effectively communicated with client, onshore and offshore team

Entertainment and Media Industry

Designed and built various modules like lead management, order management, invoicing and payment gateway integration Assured code quality as per Salesforce best practices Effectively detected and resolved design related issues and helped team with deliverables

Tata Consultancy Services Ltd.

(August, 2010 - October, 2012)

Transportation Industry

Developed a highly robust technical solution for multiple modules like Commercial (Booking, Creation of Bill of Lading), Logistics

(Material Management, Port Operations, Voyage plan and Demurrage), Finance (Integrations with SAP for Accounts Receivable and Payable)

Integrated with SAP, client’s legacy systems and third party systems

Effectively detected and resolved design related issues in stringent timelines and helped team with deliverables Effectively communicated with client, onshore and offshore team Designed a Salesforce estimation tool for agile based projects Applause Award (2016) – Deloitte

Spot Award (2014) – Deloitte

Applause Award (2014) – Deloitte

Star Award (2013) – Capgemini

Project Award (2011) – Tata Consultancy Services

Salesforce Certified Developer

Salesforce Certified Administrator

Salesforce.com Certified Service Cloud Consultant

Salesforce Platform 1 Developer

Associate MuleSoft Developer

Life Science Industry Certification Level 1

Mobile - +1-347-***-****

Address – 475 Washington Boulevard

Monaco Building

New Jersey

Zip – 07310

Email – ac0dkc@r.postjobfree.com

LinkedIn - https://www.linkedin.com/in/avishekroy1

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