Alma Hernandez

*** ***** ****** # *** ***********, Colorado ac0dka@r.postjobfree.com 970-***-****

Career Objective: Bi-lingual Customer Service Professional seeks position in a health care facility as an information/customer service representative. Capable of building trust with patients to enhance their medical experience.

Skills and Qualifications:

Fluent in Spanish and English

Medical terminology

Word Processing Techniques I

Word Processing Techniques II

Medical Office Administration

Confer with patients by telephone or in person to schedule appointments and provide information about services in a calm reassuring manner

Build trust with patients to ensure confidence in services provided

Resolve patients’ scheduling problems

Answer phones

Billing and Coding

Maintain work area to meet the health standards of the organization

Familiar with standard cleaning equipment

Punctual

Handle finances

Work Experience:

Alma and Mom Custom Cleaning 2009- Present

Platteville, Colorado

Owner operator

Clean homes and offices

Maintain financial records

Education:

Aims Community College Anticipated Graduation 2017

Business Technology/ Medical Transcription & Coding

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