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Customer Service Management

Location:
Fremont, CA
Posted:
May 18, 2017

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Resume:

ResumeMr prem Prasad rijal

Dubai UAE

ac0djc@r.postjobfree.com

home cell phone 009************

work cell phone 009************

Personal Profile:

A dedicate and self-motivate hard work with interpersonal skill and ability to take responsibility and in for promotion to middle management.

Have attained extensive in last seven years. I have reached a level where I am looking to join organization that offer more challenges and rewarding role to future enhance my carrier and achieve success result for company and personally.

Role Objective

1.To be clearly visible

2.To be vigilant

3.To respond quickly and correctly during crisis

4.Observing and reporting

5.Getting help

6.Checking and monitoring

7.Maintain order among people

8.Receiving guests

9.Offer safety warnings and tips

10.Performing other special duties

Education Qualification:

School Leaving Certificate Passed on 1ST division from shree siddhe swary secondary school Nepal in 2001 A.D.

Intermediate Level Passed on 1STdivision from New punya higher Secondary School dhankuta Nepal in 2003 A.D.

Computer Literacy Includes

1,MS office (word,excel, PowerPoint and outlook).

2,basic knowledge in computer networking.

3,good oral and written skill in English.

4, basic knowledge in computer troubleshooting and computer applications.

WORK EXPERIENCE:

Aug 2014 to present: Ejadah asset management group.

Work as a Head Guard

Aug 2009-Nov 2012: Pacific Architectural and Engineers (PAE)

Us Embassy Baghdad (Iraq)

Work as armed SECURITY GUARD

April 2008 –August 2009 AAFFES –IRAQ

Us embassy Baghdad Iraq

Work as cashier

2006-2008

NEPAL TENT HOUSE SERVIC

Security guard

May 2001-2006 Nepalese army military

Work as head constable

Jobs and Responsibilities

Understanding the threat

Identifying the threat and why security is needed

Multiple threats to sites and assets

Internal and external threats

The role of the security guard

Roles and responsibilities

How to function as part of a security team

Equipment

Physical (site) security

Physical barriers

Lighting

Protection

Scanning equipment

Actions required at check points and entry points

Vehicle searches

Personnel searches

Access control

Types of access control systems

Introduction to CCTV

Intruder detection

Implementation and coordination

Patrolling skills and incident management

Planning a security patrol

Types of incident

Threat awareness

Command and control of an incident

Preservation of the scene/evidence

Communication skills

Effective communication tools

Use of standard radio voice procedures

Customer service and conflict management

Understanding and identifying how conflict can occur

Identifying how conflict escalates

Conflict resolution skills and techniques

Introduction to health and safety

Understanding the risks

Conducting a risk assessment

Fire safety awareness

Writing reports and briefs

Introduction to incident investigation

Basic patrol reports

Notebooks

Log books

Equipment registers

Record keepin

Credential:

Team Work

Self- Motivation

Work Oriented

Customer services Skill

Handling Chemical substance

Fire Warding

Security Enhance

Facility & Management

Handling the Middle Management

Staff Handling

Honesty & Hard Worker

Interest:

I am interested to do new adventures activities. I would like to read Novels in free time and also like to listen some sentimental music. If I got opportunities then I will miss to travel to new places too. I am too interested on sports like as cricket, football so on.

Additional Details:

Father’s Name : Tara Nidhi Rijal

Mother’s Name : Rikhi Maya Rijal

Permanent Address : Bharapa 7 Panchthar Nepal From

Migration TO Rajarani 6 Dhankuta Nepal.

Current Address : Dubai U.A.E.

DOB : 20th Dec 1981

Gender : Male

Marital Status : Married

Nationality : Nepalese

Religion : Hindu

Language : Nepali, English, Hindi, Urdhu

Passport Details:

Passport No (Old) : 2745047

Issue Date : 20/10/ 2005

Expiry Date : 19/ 10/ 2015

MRP Passport No (New) : 07554428

Issue Date ; 30th June 2014

Expiry Date : 29th June 2024

Issue From : Kathmandu

DECLARATION:

I certify that the above are true and correct to the best of my knowledge and ability. If given a chance to serve you. I assure you that I will execute my duties for the total satisfaction of my Site in charge / Management.



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