Technical Support Administrative Assistant

Kathleen McKinnon

** *********** ****

Scarborough, Ontario M1J2Y2

416-***-****

************@*******.***

Objective:

To secure a Administrative Assistant with a well established organization with a stable environment that will lead to a lasting relationship in this field.

Qualifications:

Computer literate with technological aptitude

Team player

Admirable communication and people skills

Dependable, diligent and very sociable

Eager to learn and willing to commit 110%

Employment History

September 2009 –Current Tyco Intergration Security

SSG Helpdesk Specialist-Toronto, Ontario

I provide all services that are related to the March DVR Camera and DMP Intrusion systems are fulfilled to the level of the SLA (Service Level Agreement) expectations for clients with a National and/or full service maintenance agreement. Meeting and maintaining on ongoing basis the client’s expectations of image retrieval as well as ensuring accounts are serviced on a regular daily basis.

Tasks

Responding to client requests

graphic evidence handling and technical support;

Tracking and notification to client of service issues on a daily basis;

Interface between client and National installation and service team;

Data entry and maintenance of accounts;

First tier technical support for IOC systems;

Ensuring 100% client satisfaction on an ongoing basis;

Additional tasks as assigned.

March 2014 – September 2014 Kinron Associates

Executive Assistant, - Toronto, Ontario

I provide administrative support and assistance, reporting to the Food Director & Marketplace Manager, the incumbent is responsible for the efficient planning and execution of successful coordination of media outlets in respect to the food department for Celebrity Chefs and Vendors of the Toronto African Music and Film Festival; the events outlined in the Summary of Responsibilities. The incumbent is also responsible for the management, supervision and execution of the Policies and Procedures of the Departments. Prepare, key in, edit and proofread correspondence, invoices, presentations, brochures, publications, reports and related material from machine dictation and handwritten copy. Answer telephone and electronic inquiries and relay telephone calls and messages. Arrange travel schedules and make reservations

May 2008 – June 2009 ADT Advance Integration Intercon Security.

Employment Services Coordinator-Toronto,ON

I provide administrative support and assistance to the Account Managers.

Tasks

Processes new/revised/cancelled Estimates in OTS to the Scheduling Department as well as to the CCA Administrator.

Provides administrative support for the Account Managers.

Maintains Department client/site files.

Maintains account portfolio listing permanent business outlining hours, bill rates, grades, A/M and A/E.

Maintains site contact listing.

Completes required contracts and renewal letters for distribution to the A/M's.

Monitors renewal activity to completion and updates spreadsheet weekly as required.

Quarterly organizes the distribution of Interaction to sites.

Creates and updates weekly and monthly Key Measures Reports.

Produces new and revises existing Site Standing Orders for assigned portfolio.

Handles a majority of the correspondence for the Account Managers with regards to renewal letters, contracts, and revisions to estimates in OTS.

Completes renewal letters and contracts as required for the renewal process.

Education

David Mary Thomson Collegiate

Scarborough, ON

High School Diploma 2004

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