EDUCATION

Wilfrid Laurier University Waterloo, ON

3rd Year Honours Bachelor of Arts Specializing in Communication Studies September 2014 – Present

PROFILE

Excel in work organization and leadership positions with proven interpersonal and communication skills.

Experienced in administrative tasks, using Microsoft office, and data analysis/input.

Comfortable with Public Speaking, event planning, and presenting workshops annually for the 2017 Leadership Summit.

EXPERIENCE

Planet Beach Spa

Spa Consultant – Reception – Key Holder

Meet and exceed monthly sale goals set by owner and Spa Director for spa products and memberships ranging from partial equipment use to full memberships.

Responsible for logging in customer data on the application Insight and Microsoft Excel.

Assist clients and customers with spa services and products that are individualized to their needs.

Worked independently, serving clients and customers along with daily tasks and reception duties.

Centre for Student Life and Engagement, Wilfrid Laurier University Waterloo, ON

Workshop Presenter, Coordinator December 2014- Present

Present and facilitate workshops on leadership and volunteerism to promote student involvement.

Responsible for an official Wilfrid Laurier University email account, ranging from responding to individual students sign up to inquiries for personalized workshops focusing on professional development for on campus organizations.

Assisted in event planning for the 2016 Leadership Summit hosted by Wilfrid Laurier University, facilitating a workshop on student engagement on campus.

Member of highly organized and involved team that faces and solves multiple issues weekly regarding student engagement and affairs.

Cadets Canada Hamilton, ON

Warrant Officer 1st Class, Civilian Instructor, Platoon Commander January 2014 – September 2016

Administrative focus, inputting personal/classified data about Cadets’ progress (into Fortress and Portal) through the training year and giving mid term progress reports to them well before the deadline (Experienced and comfortable working with a NDA).

Assisted with cadet instruction on music, leadership, drill and ceremony, meteorology, survival skills, and aviation gaining strong presenting and management skills.

Coordinate cadets’ activities and supervision during training and free time leading to dealing with conflict resolution, time management, and team leadership.

Experienced in event planning, and creating platoon schedules.

Kelsey’s (Cara Corporation) Waterloo, ON

Expeditor, Hostess, Customer Service May 2016 – March 2017

Worked as a member of the team to ensure all parts of an order were completed in a time efficient manner, and was able to work independently as a customer service employee in a fast paced environment.

Ensured guest’s dinning experience exceeded standard by creating a positive dining atmosphere through building rapport with clients and tending to their needs at the highest degree of quality in an independent work position (hostess).

Took on a leadership role in the team and always strived to help other staff by keeping a balance between seating sections to ensure all servers were given an equal amount of customers, and to not overwhelm the kitchen staff.

SKILLS

Developed workshops on community, team, and personal leadership for the Leadership Ambassador team at WLU, and the WLU Leadership Summit in January 2017.

Excels in public speaking and presentations, experienced in both group and individual presentations.

Comfortable writing original workshops, lesson plans, and presentations on inside organization information.

Proficient in office administrative tasks (Microsoft Office, Fax, Photocopy, data entry and input).

Developed leadership and interpersonal skills in both team and community aspects.

Comfortable with conducting surveys, research positions, and looking forward to making contributions to the professional world with my own opinion.

Experienced in leading group discussions with medium and large sized clubs and organizations (WLU Residence council, WLU Leadership Ambassador, Cadets Canada).

Strong teamwork skills along with excellent independent work ethic.

PERSONAL/HOBBIES

Avid supporter of mental health, and took a course in Suicide Safe Talk in spring 2016, attend mental health workshops put on the MHEG (Mental Health Education Group).

Musician for ten years, focusing on trumpet, piano, and other wind instruments.

Volunteer instructor for Cadets Canada marching bands (779 Black Knight Squadron).

Member of Alpha Phi Sorority at WLU, former Director of Music, and Chaplain. Conducted presentations semi annually on ritual for the other chapter members.

Spend free time working on digital professional development (i.e. researching public relations, graphic design, UX & UI).

Support music life on campus by regularly attending student concerts, musicals, and choir events.

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