***** *.**** ***.

Denver, CO *****

: ac0dfr@r.postjobfree.com

Brenda Castro-Leal

Experience

Hearings Clerk / Equal Employment Opportunity Bilingual (Spanish) 2007-2017

• Processed cases and closed cases for Denver Federal Judges.

• Answers all incoming calls and directs them to the appropriate person or/ department.

• Greets visitors and maintains visitor logs and security badge distribution.

• Assists in processing of FOIA requests by locating files, organizing files and document requests.

• Reserved conference rooms for Federal Judges hearings and/or settlement conferences. basis.

• Kept records on computerized document tracking system.

• Maintain program participant information on computer system.

• Performed many clerical duties, including but not limited to preparing certificate of services, re- turning phone calls to complainants/agency’s representatives, filing documents, sorting and pick- ing up mail, ordering supplies for the hearings unit.

• Maintaining procedures manual for use in data entry.

• Coordinating mass mailing including coping, binding, faxing and filing. National Associates 1999-2007

Customer Service / Bilingual (Spanish)

• Processed credit applications.

• Assisted customers with any questions or problems with their credit accounts.

• Reviewed credit bureau rating credit line increases and over limit purchases.

• Received numerous customer service appreciation letters.

• Awarded certificate for getting 100% call evaluation first month of service.

• Able to communication with others and interact effectively with individuals of all levels. Skills Summary

Technical Skills-

Served as a Spanish interpreter for customers. Served as a front line administrative support. Proficient in the use of various software package, including federal government excel and outlook, word and power point. Experience in processing incoming mail and outgoing mail also management of office supplies. Information Skills-

Procedural interpreter for non-English speaking clients. Demonstrated development of high performance standards. Including attention to schedules as well as deadlines and the quality of work. Ability to work independently and institute creative improvement to allow better management of workflow. People Skills-

Progressive development of excellent interpersonal communication skills. Able to direct and lead others to produce desired results. Served as an agent to others and trusted to speak on their behalf to accomplish required results. Able to communication with others and interact effectively with individuals of all levels. An experience team player bringing enthusiasm and energy into group efforts. Education & Certification

Attended Arapahoe Community College Business Major (1989-1991) Holy Family School Graduated