Human Resources Customer Service

Mr. Kim E. Wiggerly, SPHR/SHRM-SCP

**** ***** ***.

Sandusky, OH 44870-9354 Home Phone 419-***-****

E-mail *********@*****.***

Summary

My experience has provided me with a “can do” attitude as well as skills in customer service, organization, team building, and complex problem solving. I am looking for growth in my career and the opportunity to grow within a supportive organization.

Employment

January, 2001 – Current Oberlin College Oberlin, OH Manager of Employee & Labor Relations

Former Compensation Manager/Benefits & Payroll

Department of Human Resources/ Benefits & Payroll

Manager of Employee & Labor Relations

Budget responsibility for Department of Human Resources/Benefits & Payroll Hear and respond grievance meetings

Investigate and Discipline of employees

Labor negotiations/collective bargaining –UAW, OPEIU (2), and UBCJA Update/ review job postings for union and non-union positions Employee reclass of positions

Title IX Hearing Committee member

Develop and implement policies and procedures

Manage records administration with data integrity in HRIS system Payroll

Execute federal, state and local taxes, and 1042 taxes payments W-2 and 1042 processing oversite

Oversee payroll process / HRIS (Banner), Monthly, Bi-Weekly, and Student payrolls Approve payment requests for international visitors and employees based on tax treaties Responsible Office for Exchange Visitor Program and assist Legal with H-1B requests Facilitate salary surveys

Benefits Administration

Direct Compensation/Benefits Administrator and Banner Data Technicians Manage health benefit process with $19+ million budgeted for health care active and retiree health plans Work with Senior Administration to plan, develop, and implement benefits, programs, and objectives Analyze data for self-funded health plan and communicate results to Faculty Benefits Committee and Senior Administration

Manage annual benefit Open Enrollment

Manage vendor selection of benefit plan(s), RFP process and implementation of new benefit plan(s) Facilitate the 403(b) and 457 retirement plans

Facilitate the annually completion of 5500’s, 403(b) audit Resolve escalated benefit issues between benefit vendors and employees HIPAA officer

Child tuition remission/scholarship plan administrator Provide outstanding customer service to the Oberlin College community Other duties and special projects as assigned

Kim E. Wiggerly, SPHR/SHRM-SCP

2

Continued:

Benefits Administrator, Department of Human Resources Developed, maintained, and presented ‘New Employee Orientation’ for Faculty and Staff Approved and processed FMLA and Short/Long-Term Disability leave claims Developed and presented Open Enrollment presentations yearly Facilitated Workers’ Compensation claims for a workforce of over 1,100 employees Developed and implemented a Transitional Work Program for Workers’ Comp and Short-Term Disability Built working relationship with Three Unions, and a diverse work force Facilitated the implementation of HIPAA regulations Implemented drug and alcohol testing for three unions January, 1998 – December, 2000 Allen Medical Center Oberlin, OH Director, Occupational Health Services

Developed and organized the Occupational Health Clinic Decreased Workers’ Compensation Accounts Receivable by $80,000 within 30 days Compiled and developed a BWC database for Allen Hospital physicians and staff Actively participated in Workers’ Compensation medical coding Supervised a nursing staff of two

Marketed occupational services to area employers

Completed appropriate documentation for all industrial injury care Built working relationship with Managed Care Organizations (MCO) Facilitated prompt flow of all medical documentation to Ohio BWC and MCO Developed policies/procedures and job descriptions Provided billing dispute resolution to increase A/R cash flow Reviewed/Reconciled P&L statement for department

Coordinated all occupational health programs to area business and industry Developed and presented seminars

January, 1997 – January, 1998 Allen Medical Center Oberlin, OH Assistant Director, Staffing

Prepared Nursing Department time schedules for five units Responsible for adequate staffing on a per shift basis Facilitated staffing changes

Processed time cards and related payroll duties

Processed time/attendance and schedules utilizing FoxPro HRIS software Processed Leave of Absence request forms

Served as resource person for Human Resources

Functioned as Human Resources generalist

Promoted to Director of Occupational Health Services Education

BBA, Bachelor of Business Administration Tiffin University Tiffin, OH SPHR, Senior Professional in Human Resources

Other

Former Allen Medical Center Auxiliary Volunteer

Member of Volunteer Team – Play for P.I.N.K

Former Member – Board of Directors, Oberlin Choristers Former Member – Board of Trustees, Oberlin Early Childhood Center Human Resources Committee Member of Delta Mu Delta

Member of SHRM – National – Lorain County – Cleveland Member of International Foundation of Employee Benefit Plans

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