Customer Service Quality Assurance

LAURENCE-MICHAEL HENDERSON

** *********** ***** ( Akron, OH 44303 330-***-**** ( ************@*****.***

CAREER PROFILE

Reliable, quality-focused manufacturing associate seeks to continue career injection field with an emphasis on becoming a process technician.

SKILLS STRENGHTS

Front Loader Operator

Heavy equipment operator

Machine Operator

Computer Literate

Inventory

Machine

Material Handler

Quality Assurance Inspection

Customer Inquiries

WORK HISTORY

FLOOR LEAD /CNC Operator 2015-presenet

Cobra Plastics

Read and interpret blueprints to comprehend work orders

Plan machining activities, keeping in mind work order and engineering plans

Refer specifications, ortho graphic drawings and reference planes to understand the project efficiently

Work with geometric dimensions and tolerances to plan machining activities

Anticipate needed stock and order low supplies

Check stocks inventory to ensure appropriate stock is available

Safely load and unload castings and raw materials into machinery

Perform preventative and regular maintenance on equipment and tools

Follow the machining processes from the beginning to the end to ensure quality parts

Create appropriate labor and time reports by following instructions provided by superiors

Provide tooling and fixturing improvement solutions as needed during each machining procedure

Provide machine operators with all necessary products & packaging materials to ensure goods are shipped in a timely manner as well as meeting company expectations.

Continuously use professionalism and leadership skills to promote company goals and enforce company policy/procedural requirements to ensure customer expectations are met

Material handler providing

Train new employees with an emphasis on company standards

RF scan finished goods to inventory / move finished goods to staging area for shipments

prepare polypropylene / polyethylene materials for recycling

trouble shoot machines to maintain efficiency of orders

assist with color changes & material changes

crossed trained in several positions

Assembly (Contractor) 2014

Mancan Inc Akron, Ohio

Calibrated pie line machines for prior to and corrected during production to ensure standard product quantity

Provided product quality assurance by examining, inspecting materials to ensure they meet packing specification standards

Customer Service Warehouse 2012-2014

Harbor Freight Tools Akron, Ohio

Supervised a 4-man crew to ensure effective processing of inventory shipments

Processed freight shipments according to company standards

Removed completed or defective products or materials, placed them on moving equipment such as conveyors or in specified areas such as loading docks

Assisted customers on sales floor to answer questions and promote a wide assortment of auto mechanic tools

Crew Member (Quality Assurance Inspector) 2010-2012

C Martin Trucking Akron, Ohio

Conducted visual and measurement tests of commercial trucks prior to shipment departures to ensure safety

Documented inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database

Communicated required adjustments to transportation supervisor

Keeps measurement equipment operating by following operating instructions; calling for repairs

Maintains safe and healthy work environment by following standards and procedures; complying with legal regulations

Construction Shift Supervisor 2006-2009

JPO Improvement Akron, Ohio

Supervised several associates installing vinyl l siding, windows and doors of residential homes

Sandblasted brick, pools, decks, roofs and sealed areas that were need of adhesive

Achieved Craftsman Certificate

EDUCATION

Associates Degree Computer Science/ CAD Morgan State University Baltimore, MD

Contact this candidate