David Sunde

**** ***** ** **

Stanwood WA *****

Phone 360-***-****

Email: ac0d8p@r.postjobfree.com

LinkedIn: David Sunde

Summery

Over 18 years of Customer Service, Technical Support and Management experience with one of the largest Telecommunications employers in the world, AT&T.

Understanding new technology and educating the employee’s I support.

Working with the public and government agencies.

Understanding the need to Enhance and Support the way the public perceives the company.

Work History:

AT&T for 18 years. From customer service to Technical Support Team Manager.

Start date 09/10/1997-02/20/2016 due to the department closed

Burns Secretary Service 3 years. Was put on high risk sites, and move up to Sargent.

Fun-N-Games 4 years. Started as Customer Service and moved up to Assistant District Manager.

Edmonds Community College 2 years. Professors Assistant for the Head of the Art Department.

Experience:

18 years at AT&T mobility.

Technical Support of mobile communications for the US Navy for 2 years.

Advanced Technical Support Manager for Apple mobile products for 2 years.

Senior Support for Apple mobile products and services for 3 years.

Customer Service and Billing Department for 1 year.

Customer Migrations and Supply Distribution for the company Acquisitions and Network.

Network Support for 4 years though AT&T.

Warehouse and Maintenance of equipment for AT&T 3 year.

Senior Customer Service in the Billing and Support Department 6 years.

Professors Assistant for the Head of the Art Department of Edmonds Community College 2 years.

Education and Training:

B.S American University in Cairo.

A.A. from Edmonds Community College.

Apple certification for all of the mobile devices.

oWI-FI encryption on mobile devices.

AT&T certification for WI-FI encryption on mobile devices.

oAT&T leadership training and Certificate.

oAT&T certification of Mobile Computing, Trouble Shouting and Repair.

Citizens Academy Mukilteo Police Department.

Google certification of mobile computing.

Health and Safety for first responders.

High school diploma with honors (Mariner High School).

Valid Washington State Driver’s License.

Customer Service and Management training courses.

oMiller Heiman Group.

oDale Carnegie Training.

oThe Customer Focus.

oCorporate Strategies by Skill Path.

oAmerican Management Association.

oMoran Consulting INC.

Computer systems:

Apple certifications.

oMobile Computing.

oTroubleshooting and repair of iPads and iPhones for Software and Hardware.

oNetwork Operations for Mobile Computing.

Google certifications.

oMobile Computing.

oTroubleshooting and Repair for Mobile Devices.

Microsoft Certifications.

oWindows 3.31-Windows 7.

oOffice Suite 98-Office Suite 13.

oNetwork Operations for mobile computing.

oWindows 8 mobile systems.

Nortel Certification for network monitoring and reporting for TDMA, GSM, EDGE and LTE Networks.

Ericsson Certification for network monitoring and reporting for TDMA, GSM, EDGE and LTE Networks.

Web site and design with World Press.

Diagnosing and troubleshooting problems related to Computer Hardware and Software and Certification.

oDell

oHewlett-Packard/Compaq

oLenovo

oAsus

oAcer

oSony

oToshiba

oSamsung

oNokia

oLG

oApple

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