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Network Engineer

Newton, Massachusetts, United States
May 19, 2017

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David C. MacPhail

** ******* ******

Newton Highlands, Massachusetts 02461



Seasoned Network and Security Engineer with over 18 years of demonstrated career achievement in developing and executing security and network support with an emphasis on problem analysis. Results-oriented professional recognized for taking on ever increasing initiatives while continuously adapting to changing environments and new technologies. A team player focused on resolving critical issues in a timely and cost effective manner. Strengths include effective communication, writing and interpersonal skills.


Dynatrace, Waltham, Massachusetts

Network Engineer, May-2014-Present

Engineering team member responsible for providing day-to-day support over 500 World-wide Virtual Private Networks. Support, maintain and troubleshoot all corporate network equipment such as Routers, switches and Firewalls. Investigate and maintain all necessary network upgrades on corporate and remote network equipment. Configure and maintain Lantronix Remote Console servers for multiple Data Centers. Support and troubleshoot corporate Check Point Firewalls and A10 Load Balancers. Responsible for maintaining and supporting Corporate Orion Monitoring System. Created and continually updated network documentation for Engineering and Network Operations Center.


- Participated in Data Center Consolidation and Cleanup

- Participated in new Data Center Development Project

- Project lead on Cisco Firewall upgrades and additional VPN tunnels additions

- Project lead on Radius authentication rollout

- Project lead on SNMP configuration add rollout

- Participated in Solarwinds Orion Monitoring rollout

ColoSpace, Inc., Waltham, Massachusetts

Senior Network Engineer, October 2011-May-2014

Responsible for all aspects of network support and documentation, spanning five data centers in the New England Area. Sites include Rockland, Waltham, Somerville, Marlborough and Bedford, New Hampshire. Participated in resolution of all customer network, firewall and server-related issues. Interacted closely with Facility Group to resolve all facility network related issues. Installed, maintained and supported company monitoring system for data center, network and customer needs. Project Lead on all new customer installations, as well as customer migrations from other data centers. On call 24 hours, 7 days a week for network and facility emergencies at all five data centers. Conducted training for new employees, and in-house network training for existing and new hires.


- Gateway/ Access Switch configuration and Problem analysis (Cisco, Juniper, IBM)

- Participated in Legacy Network Cleanup and disposal

- Firewall Support and problem analysis (Cisco)

- Participated in Monitoring System Upgrade (ScienceLogic)

- Deployed and Administered Wireless networks (HP)

- Deployed and Administered Facility Sensor Probes (AKCP)

- Participated in PolyCom Phone System Upgrade


- Participated in network migration from Cisco to Juniper Network

- Project lead on network wireless upgrade

- Project lead on Network configurations cleanup

- Project leads on all new customers installations

- Project lead on Remote Desktop Management upgrade and reorganization

- Participated in BGP Prefix cleanup and distribution rollout

Iron Mountain Inc., Boston, Massachusetts

Network Engineer, June-2000-September-2011

Excelled in the troubleshooting and monitoring of Iron Mountain Inc.’s critical ‘24/7’ global network. Aggressively provided network and security support while applying problem solving analysis to a multitude of users and business units alike. Implemented and participated in developing network and security strategies, performance improvements, optimization and the resolution of problematic issues. Developed and maintained consistent network and security databases while updating relevant documentation. Managed and scrutinized the volume of tickets while complying with service level agreements.

Highlights included:

-Router/Switch configuration, support and problem analysis (Cisco, IBM)

-Firewall support and problem analysis (Check Point Provider-1/Cisco)

-Network performance tuning and optimization-OSPF, BGP, Framerelay, T1, DS3

-TCP/IP support and problem analysis –DHCP, DNS, IPAM (Infoblox)

-Network and Security ticket management via Service Center

-Deployed and administered wireless networks (Aruba)

-Implemented and supported remote access (Nortel Connectivity)

-Project management, change control, problem management methodologies

Projects included:

-Project lead on AT&T EVPN migration/DSR backup of five hundred and fifty plus sites

-Project lead on Iron Mountain Digital WAN/LAN/VOIP new facility project

-LAN upgrades of corporate and remote sites in the United States and Canada

-Participated in roll out of new corporate underground data center facilities

-Participated in wireless roll out of corporate and remote access sites of United States

and Canada

-Participated in Cisco Load Balancers deployment in the United States and Canada

-Participated in OSPF roll out and deployment in the United States and Canada


Check Point Provider-1 (Aruba)

Infoblox, DHCP/DNS/IPAM (Aruba)

BCMSN-Building Cisco Multilayer Switched Networks V2.2 (Global Knowledge)

BSCI-Building Scalable Cisco Internetworks V2.2 (Global Knowledge)

CIT V5.0-Cisco Interwork Troubleshooting (Global Knowledge)

CSSOC- Content Services Switch Operation and Configuration (Global Knowledge)

FIREWALL- Deploying Cisco ASA Firewall Solutions (Global Knowledge)


Boston University, Corporate Education Center, Boston, Massachusetts

Novell 3.1, Certification, 1997

Microsoft Windows MT Administration 4.0, 1998

Bentley University, Waltham, Massachusetts

Enrolled in classes from 1986-1987

Massachusetts Bay Community College, Wellesley, Massachusetts

Associate in Science, 1986

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