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Customer Service, administrative services

New York, New York, United States
May 19, 2017

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*** ********* ****** #**** (661)***-****

New York, NY 10027


Master of Music, Performance Voice

Manhattan School of Music, 2018

Bachelor of Music, Commercial Music Business

Azusa Pacific University, 2011


• Equally effective working independently and in cooperation with others.

• Excellent organizational and communication skills.

• Conscientious and thorough with detail.

• Strong writing and research skills.

• Computer literate in MS Word, Power Point, Excel & Outlook; Experienced in database management.

• Over 10 years of customer service and volunteer experience. RECENT EMPLOYMENT HISTORY

Family Service Specialist I/II July 2014-August 2016 Community Services Agency of Stanislaus County

Modesto, CA

• Interview clients in person and/or on the telephone in order to gather information needed to determine eligibility for public assistance and respond to inquiries regarding program eligibility and employment services.

• Interpret and apply the laws, rules and regulations governing eligibility and grant determination for public assistance programs and employment services programs. Communicate/explain complex rules and programs that could be understood by people of diverse ethnic, socio-economic and cultural backgrounds.

• Establish and maintain cooperative, professional working relationships with agency staff, customers and the general public.

• Maintain confidential information according to the legal standards and/or County regulations as required.

• Promote Agency's mission of serving the community by protecting children and adults & assisting families toward independence and self- sufficiency.

Youth Development Professional July 2013 – May 2014 Boys and Girls Club of Stanislaus County

Modesto, CA

• Plan and oversee the administration of designated Clubhouse programs and activities that support Youth Development Outcomes.

• Establish Clubhouse program objectives consistent with organizational goals and mission.

• Oversee the provision of day-to-day program activities in accordance with established standards and goals.

• Ensure that members are encouraged to participate in a variety of program areas/activities and receive instruction and constructive feedback to develop skills in program area(s).

• Demonstrate leadership to assure conduct, safety and development of members. Geek Squad Customer Service Agent March 2012- February 2013 Best Buy

Bakersfield, CA

• Work in fast paced retail environment processing all services, returns and exchanges, technology trade-ins and recycling.

• Provide customers with repair, installation and service of products in the store.

• Provides the initial contact with customers, checks in product, and runs basic tests to determine product needs and service solutions.

• Performs product shipping and receiving, product maintenance, repairs, and services.

• Assists sales team to explain services and technology to customers.

• Maintains department communications.

• Perform administrative activities for the Geek Squad Precinct.

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