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Customer Service Administrative Assistant

Brampton, Ontario, Canada
50000 - 55000 annually
May 19, 2017

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ANDREW OLOWU 647-***-****

** ********** ******, ********, ** L6Y 0Y8


Highly organized with solid work ethic

Strong analytical and problem solving skills

Very Proactive with a High level of attention to detail

A very fast Learner

Excellent written, interpersonal communication and presentation skills.

Ability to work under pressure

Proficient in the use of Microsoft Office

Intuitive marketing ability.

Ability to Prioritize, multi-task, and to work in a fast paced changing environment.

Equally good independent worker and team player

Highly confidential

Professional Experience

Executive Administrative Assistant to the CEO/ Protocol Officer

Housing Developers’ Cooperative Society Limited February 2014 – January 2017

Providing staff support to the office, to include handling walk-up and phone interactions, maintaining the CEO’s calendars and travel arrangements, screening, analyzing, and responding to incoming correspondence, handling day-to-day problems and situations, and provision of secretarial support.

planning, organizing and managing events,

attending events/meetings as the CEO’s representative

Writing reports, executive summaries, newsletters, Minutes etc.

preparing presentations and Proposal, and meeting papers

managing and reviewing filing and office systems,

sourcing and ordering stationery and office equipment,

•Often times overseeing and administering the day-to-day activities of the office; developing policies, procedures, and systems which ensure productive and efficient office operation.

•Providing assistance and support to the CEO in problem solving, project planning and management, and development and execution of stated goals and objectives.

•Supervising the work of employees in supporting roles, including assigning workload and monitoring employee performance.

•Performing research and analysis on specific issues, as required, and independently preparing non-routine letters and/or reports, which may be highly sensitive and confidential in nature.

•Serving as the primary point of administrative contact and liaison with other offices, individuals, and institutions on operational and programmatic matters concerning the CEO and the Organization.

•Organizes and facilitates meetings, conferences, and other special events; coordinates and attends committee meetings, and participates in committee discussions, as appropriate.

•Coordinating the disposition and/or resolution of individual problems and disputes involving staff, and/or members of the general public, as they arise.

•Overseeing the operation of the CEO’s & office accounts, and plans and monitors expenditures; as appropriate, develops and/or coordinates budgets for the office and associated accounts.

•Providing assistance in the understanding and interpretation of the Organization’s policies and procedures, as appropriate, and ensures that office operations are in compliance with policy provisions and standards.

•Assisting in the coordination, supervision, and completion of special projects, as appropriate.

•Performing miscellaneous job-related duties as assigned.

Administrative Assistant to the Group President

Azikel Group Limited September 2011 - January 2014

Devising and maintaining office systems, including data management and filing;

Arranging travel, visas and accommodation and, occasionally, travelling with the Group President to take notes or dictation at meetings or to provide general assistance during presentations;

Screening phone calls, enquiries and requests, and handling them when appropriate;

Meeting and greeting visitors at all levels of seniority;

Organising and maintaining The Group President’s Calendar and making appointments;

Dealing with incoming email, faxes and post, often corresponding on behalf of the GP;

Taking dictation and minutes;

Carrying out background research and presenting findings;

Producing documents, briefing papers, reports and presentations;

Organising and attending meetings and ensuring the GP is well prepared for meetings;

Liaising with clients, suppliers and other staff.

In addition to supporting line managers, their team and departments, I also had my own personal workload and responsibilities which include:

Carrying out specific projects and research;

Responsibility for accounts and budgets for the GP’s Personal expenses;

Taking on some of the GP's responsibilities and working more closely with management;

Deputising for a line manager, making decisions and delegating work to others in the manager's absence;

Being involved in several decision-making processes

Customer Service/Accounts Officer

Ecobank Nigeria Plc November 2009 – August 2011

Evaluating client's accounts, bank statements and general holdings for accuracy and ensuring the contents meet their needs and recommend changes if needed

Accountable for accurately capturing and validating clients personal and financial information, ensuring all profiles are updated in accordance with the banks policies

Demonstrating and adhering to a strong code of ethics and ensuring all interactions with clients align with Ecobank's mission, vision and values

Evaluating issues related to the undertaking of transactions on customer's accounts in order to prevent fraud risk

Ensuring bank transactions remain compliant with regulatory compliance requirements

Education and Professional Development

B.Sc. Business Administration

Covenant University.

Completed: June 2009

References Available Upon Request

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